UPAN United States review for Cartly Abandoned Cart Recovery
May 7, 2021
I added the app, its default is to be on for the email collect and abandon cart. So stuff started showing up on screens that was un wanted. Web site is very slow. You can change the addressed in the emails so my home address show. The store name comes up as the Shopify default and you cant change it . So as I have 4 store labelled by country the email look shit. I don't know how this got such a high ratings. In reply the speed reference was to your own web site. Sure things can be turned off, but they shouldn't have been on in the first place. And instead of come back with snarky replys, think about the feed back from the customer.
We are sad to see your review, after which I have looked into your case, and below is our points: 1 - We strictly follow FTC CAN-SPAM ACT guidelines. As per #4, penalties up to $43,792 can be subjected to a business without having a physical address in the email (https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business) which is why we have the stores' physical address added as default. But this address field can be removed depending on the store's country and clientage 2 - Email collector and Abandoned cart can be paused from the admin area by the client 3 - Our app has passed Shopify's app speed tests, and several thousand stores are running it, so any speed issue is highly unlikely 4 - You installed the app for nearly 3 hours, removed it, and left the negative review whereas we offer 14-days trial period to fully experience the performance of the app 5 - We have a live chat and email support to help our clients on an ASASP basis, but it seems that you didn't contact us, which would have allowed our team to assist you with any understanding issues you faced 6 - There are over 750 (4 and 5 stars) reviews which do means that our app works as described We would love to assist you in the current situation with all the above points, and our support person has already sent you an email about this. Therefore, I would suggest installing our app again and allowing our support team to work side-by-side with you to sort out any issues you face. :) Update#1 - We would LOVE to help you out with sorting any issues you face, but in order to do that you have to allow us to assist you. Our support team has contacted you via email, so we would really appreciate if you could reply us back and allow us to win your trust back!
