Onspruce Cart Insights
Onspruce Cart Insights - app to view customer cart contents
Rating
4.7
feedback
15
chart
#953
All reviews
Rating Breakdown
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Oct. 14, 2024
They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it
We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation. Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription. We appreciate your understanding and are here to assist if you have any further questions or concerns.
April 13, 2024
An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.
April 13, 2024
Excellent app! It includes as much information as is available about the person who added items to their cart, including their email address. When we got a bunch of ATCs from a bot, Cart Insights support was vey helpful and set up a rule that excludes that bot's ATCs as well as ATCs from my own email. They plan to add this as a DIY feature in a future update. Thanks for the great support!
Nov. 13, 2023
Great App. A bit expensive for what it does. A discounted annual pre-payment will be appreciated. Also, to fix this: your own tests and visits! It should detect your own IP and activity and take them out. It's frustrating that you own visits are always counted ad shown.
March 4, 2023
Very good costumer service and they do care and do follow up, and the app give you insight on what been left into your store Cart.
Feb. 2, 2023
The app has saved us many times over when a client needs assistance with their order! And when we've needed a little help, or a tweak to make it easier for us, they always come through!
Nov. 11, 2022
This app is extremely helpful and the developer was maybe the most accommodating we have had the opportunity to work with on shopify. He went above and beyond to add custom features to the app for our specific work flow. Can I give 10 stars?
Aug. 16, 2022
Useful app to have to track your popular products, decided to keep it on after our free trial ended. Had a few issues but the developer has addressed our concerns.
July 24, 2022
Great app and fantastic support. The app works as advertised. The team has helped us and promptly replied to all of our inquiries.
April 20, 2022
The Most App I used in my Shopify Store! I love to see, what products my Clients like the Most, also the developer of the App installed a Feature, that I needed for my Shop, too. Im happy that I found this App.
Dec. 1, 2020
This app is amazing!! It works so well and the daily Cart Insights email reports are extremely helpful in understanding what visitors are adding to their carts. This app is absolutely a must have for your site!
April 13, 2020
Great app. Cart Insights let me know exact which customer add which products to the cart. First thing I do in the morning is to check cart insights' email, and see how many customer create a cart and what are the products in each cart.
Jan. 15, 2020
At work finds does exactly what it says. I like that in also displays referring links. Daily emails keeps me in the loop.
Nov. 17, 2019
This app is not working, The app randomly "adding" products to the list. A waste of time! I hope you can fix this issue soon.
Hi Loyal Build, we have been working on improving the Cart Insights app by filtering out bot activity in our reporting. What you experienced with our app was the result of various scripts or bots that are visiting your shop and quickly adding items to the shopping cart. We did notice a heavy volume of bot activity on your account today. The Cart Insights app is itself not 'adding' any products to the list -- we only display cart activity as sent to the app by Shopify webhooks that are triggered by visitors (including bots) to your shop. The app trial period is currently two weeks, so you are welcome to reinstall the app and see how it performs for the remaining 13 days of the trial period. Thank you!
Aug. 18, 2019
Just installed the app. So far so good. Was using another cart activity app which was having technical difficulties. Will see how this performs. A little concerned that no privacy policy is available. I will update after using for a few weeks. The Privacy Policy was made available and all looks good. Updated to 5 Stars!
Thank You for the review, Basarti.Store. We have added our Privacy Policy to the Cart Insights App Listing page.