So Stylish review for Onspruce Cart Insights
Oct. 14, 2024
They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it
Developer Reply
We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation. Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription. We appreciate your understanding and are here to assist if you have any further questions or concerns.