Dr Cart Shipping Rates & Rules
Shopify Dr Cart Shipping Rates & Rules on Cart by...
Rating
4.4
feedback
68
chart
#3,268
All reviews
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Oct. 29, 2025
App errors caused serious financial harm to our business. After we contacted support, the developer disabled key features without notice, making checkout impossible. Currently under Shopify Plus review. Would not trust this app for live operations.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 29, 2025
We used this app across multiple Shopify stores and it caused serious operational damage. Shipping rates and thresholds malfunctioned randomly, resulting in significant revenue loss. After reporting the issue, the developer abruptly terminated our access and removed key configuration options from the app, which caused checkout failures for many hours and major additional losses. We’ve opened a formal case with Shopify Plus Partner Compliance regarding this incident. Based on our experience, we strongly recommend avoiding this app until Shopify completes its investigation.
We're sorry to hear about your experience. This merchant's account was scheduled for closure after an extended history of difficult interactions with the merchant. We provided notice and transition time in accordance with our Terms of Service. No app functions or configurations were intentionally removed prior to that termination date. The only administrative action taken was a billing cancellation on the day before the subscription renewal, which may have unintentionally affected some features. We immediately reviewed the event and preserved all logs for Shopify's compliance team. For transparency, both 1-star reviews visible here were posted by the same person on the same day. Across all our apps, we've served tens of thousands of Shopify stores and have received hundreds of 5-star reviews with just three 1-star ratings over five years. We remain committed to fair service, prompt support, and full cooperation with Shopify on any review of this matter.
Oct. 22, 2025
Nice app, good customer service and quick response
Thank you for your review and we look forward to working with you!
May 15, 2025
Super happy with this app and with the support provided when things aren't working as they should. We had an issue with CCS not pulling through on the estimated shipping box in the cart page for certain countries. Jade went above and beyond to help get it fixed. Turns out the city needs to be included for certain locations or the rates won't populate - simple fix but not something we would have been able to figure out on our own!
April 11, 2025
Ich hab sehr viele Apps für flexiblere Versandlösungen ausprobiert. Einen funktionierenden Massenupload hab ich nur hier gefunden. Danke
Vielen Dank, dass Sie Ihre Bewertung geteilt haben. Wir freuen uns, dass die App Ihren Anforderungen entspricht. Zögern Sie bitte nicht, uns zu kontaktieren, wenn Sie Hilfe benötigen.
March 24, 2025
Very happy with the App and its capabilities. And the customer service is top notch!
Thank you for help our app by sharing your review! We're glad that the app is working well for your shop and please don't hesitate to reach out again when you need our assistance.
Feb. 12, 2025
Very good after sales service, I recommend!
Thank you for your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Jan. 18, 2025
I tried this app after I had problems with a competitor's app geographically locating our customers by ip address and assigning an approximate postal code which would auto-fill the same incorrect postal code in the shipping form at checkout. This lead to problems with many misdirected parcels. This app gives the store owner the option to not geographically locate the customer and have the customer manually enter their province and postal code to get shipping rates in the cart. No more incorrect postal codes! In addition, this app gives the store owner many more options to customize the overall appearance in the cart. Best of all, it offers more than the competitor's app for less money!
Thank you for sharing your wonderful review! Your support really means a lot to us. We're happy that the app is meeting your shop's needs and please don't hesitate to reach out in the future.
Jan. 5, 2025
Thanks to this app, we can (finally!) apply the correct shipping charges for combined orders of our chocolate (chilled) and ice cream (frozen), which are always shipped separately. The support has been awesome, even over the Christmas/New Year period - thank you, Jade! We realise that we're only just scratching the surface of what this app can do, and look forward to digging into more of the features to give the customer even more value. Highly recommended!
Thank you for sharing your wonderful review! It was a pleasure for us to assist you and we look forward to working with you in the future.
Nov. 28, 2024
A great app, and the support is excellent!
Thank you for leaving us a review! Your feedback is much appreciated and please don't hesitate to reach out in the future.
Sept. 24, 2024
Wonderful app! Seamless, customizable, and with great service! They even helped me with a problem in my theme that had nothing to do with their app. TOP NOTCH!
Thank you for your wonderful review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
July 18, 2024
The app has a great impact on customer's shopping experience! They can see their shipping costs right away without checking out, even at the product page! Less page navigation makes the customers less frustrated and this gravitates them to browse and shop more with ease, hence more sales. The customization page makes the setup really easy, no need to know html or css coding, it's all done within their page. Finally, Vlad was outstanding in addressing our additional requests and questions regarding integrations with third-party shipping apps. He found effective solutions to our problems and provided excellent customer service, maintaining clear and timely communication throughout. Extremely happy overall!
Thank you so much for sharing your amazing review! We're very happy that the app is helping your store and your customers. We look forward to working with you in the future. Please don't hesitate to reach out!
May 8, 2024
i contacted support and the app was not for me (for now) but got suggestions that might work for me. Thank you so much for the advice and maybe i will be able to use your app in the future....i will keep it in mind for sure!
Thank you for posting your review! We were very happy to assist you and please don't hesitate to reach out in the future.
Feb. 15, 2024
I recently had the opportunity to engage with the support team for the Cart Shipping Calculator Pro app. The team was incredibly helpful and responsive, addressing my queries with precision and care.
Thank you so much for sharing your review! We were happy to help and we look forward to working with you in the future.
Feb. 7, 2024
I recently started using this app in my online store and am impressed by its impact on improving customer transparency, particularly regarding shipping costs. It’s user-friendly and was seamlessly integrated into my Shopify store. The excellent support team has been responsive and very helpful. This app is a game-changer for enhancing customer trust and simplifying the purchase process by providing clear, upfront cost details. Highly recommended for any online retailer looking to improve their customer's shopping experience.
Thank you for sharing your amazing review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Jan. 26, 2024
I have tried to contact you for support through your form and e-mail without response.
Hello and thank you for trying again. We see that you reached out on Jan 23, 11:16am, and we responded on Jan 23, 12:59pm, however it's very much possible that our email went in spam. Can you please try to email us directly at [email protected] and we'll do our best to resolve your issue.
Jan. 16, 2024
This is an amazing, app the way the editor is built, it allows you to apply the shipping rate calculator to any cart. Even works with slide out carts and can have it inbuilt into the slide cart.
Thank you for your wonderful review! We're very happy that the app is meeting your shop's needs and please don't hesitate to reach out in the future.
Aug. 31, 2023
So far, so awesome! I originally reached out after seeing their app on YouTube and installing it. The install kept crashing so I left a comment on their video and they responded really fast, got access to my account and helped get the app installed. A couple of bugs needed to be worked out at first but customer service was awesome, super quick and had everything working perfectly in no time. They also responded to all my questions right away. Thank you for your help everyone at Shop Doctors, including Toby and Yavor! I now have a very cool up-front shipping rate displayed to my customers before they have to jump through hoops and submit their personal info. I expect this to increase my conversions by providing transparency and clarity that the shipping costs are reasonable.... AND, I expect more customers to consider adding more items to qualify for our free shipping as well! I didn't get paid or receive any compensation for this review.. just a great app at a great price. Hoping it will continue being this way.
Thank you for posting your incredible review :) It was really a pleasure for us to assist you and we hope that our app will help drive more sales for your shop. Please don't hesitate to reach out in the future.
July 20, 2023
Super und freundlicher Support! Bei Rückfragen oder Problemen sehr schnell, hilfsbereit und kompetent!
Vielen Dank für das Verfassen Ihrer Bewertung! Es war uns eine Freude, Ihnen zu helfen, und wir freuen uns darauf, in Zukunft mit Ihnen zusammenzuarbeiten.
June 30, 2023
Excellent service, very fast and made all changes necessary to work with our new theme. No hesitation in recommending this app
Thank you so much for posting your wonderful review! It was a pleasure for us to assist you in making the app meet your shop's needs and we look forward to working with you in the future.