CK: WhatsApp Marketing & Chat
The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team, particularly mentioning Vinodh. Users appreciate the ease of use, quick response times, and effectiveness of the app in recovering abandoned carts and improving customer engagement through WhatsApp. The support team is described as responsive, knowledgeable, and willing to go above and beyond to help users with any issues or customization needs. Some users highlighted the app's ability to automate reminders, handle order updates, and provide clear insights through reporting. However, there were a few mentions of hidden fees and billing issues that some users faced, impacting their overall experience with the app.
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Thank you very much, Vinodh, for your help and your patience. You took the time to understand my request, explained each step clearly and followed up until everything was solved. Your support made a real difference for my business. I truly appreciate it! Gaby – GABY PARIS
VERY USABLE APP AND EXCELLENT CUSTOMER SERVICE.
excelente muchas gracias fue muy rapido
Great app for stores in Brazil. We use it for abandoned cart reminders, order and shipping updates and review requests, all sent from our own WhatsApp business number. The support team (Vinodh) is excellent: he answered within minutes and adjusted our custom Portuguese templates several times, including adding buttons, the same day. The dashboard showed 4 recovered carts in our first days. Small suggestions: show the template buttons in the editor preview, and let merchants edit custom templates without going through support. Highly recommended.
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