Mátra Műhely 1.0 review for Releasit Cash on Delivery COD
April 29, 2024
App is good, but I dont get replies from the support for like 4 weeks now despite constantly sending them messages. I missed sales beacuse no notification email was sent that my monthly quota was exceeded. You can no edit an order once a customer has placed it...
Thank you for your feedback and for recognizing the quality of our app. I sincerely apologize for the delay in our support responses and the inconvenience it has caused you. We understand how crucial timely support is, and missing sales due to lack of notification is unacceptable. We are currently reviewing our support processes to ensure faster response times and better communication. Additionally, we are working on improving our notification system to prevent issues like exceeding monthly quotas without notice. Regarding the inability to edit orders once placed, we recognize this limitation and are exploring ways to enhance our app’s functionality to better meet your needs. Please contact me directly at [email protected] so we can address your specific concerns immediately and work towards a satisfactory resolution.
