ethnasia review for Releasit COD Fee & OTP Verify
Aug. 10, 2025
I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed. The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.
Thanks for your feedback. I’m really sorry the experience wasn’t what you expected. I understand you wanted a full review of your setup after switching to the new Shopify thank you page and updating your templates. I checked the conversation with Dzenan. He updated the Order Confirmation template, which is the one we can edit. The other templates are managed by Shopify, so any changes there need to go through their support. That said, the communication could have been clearer, and I understand how that made things confusing. We’ll make sure to improve how we explain this in the future. If you’d like, I can go over your current setup to confirm everything on our side is correct. Just let me know, and I’ll take care of it. Carlos CEO Releasit
