CedCommerce Importer
Multichannel Importer
Rating
4.5
feedback
587
chart
#1,977
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
21%
-
Less than a year
55%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praised the excellent customer service provided by Ankit and the team at CedCommerce. They highlighted the quick response times, transparency in communication, and willingness to help with any issues, even complex ones. Users also appreciated the ease of importing products from platforms like Amazon and Etsy to Shopify using the app. However, on the negative side, some users reported issues with billing, lack of proper syncing with platforms like eBay, and limitations in product imports. There were complaints about delays in resolving issues, difficulties in canceling subscriptions, and instances of poor communication and support. Overall, while the app received praise for its functionality and customer service, there were concerns raised about billing practices and technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 12, 2024
I have experienced fantastic service from Ankit and various colleagues including Divyanshu !! Sometimes communication with other India developers is sub-standard ... BUT ... the communication stream with CedCommerce is STELLAR. Just hit the CHAT button, and instantly no matter what time of the day or night a customer service rep answers right away. They use email and chat as well as video conferencing to solve issues and I have had outstanding help when needed. Even complex issues get solved quickly. And best of all they are VERY transparent with money issues. It is a pleasure to work with them as we migrate our Amazon Seller Central catalog to Shopify.
July 25, 2024
Ankit was very helpful with a complete amateur in myself today.. he baby stepped me through every step of the way as I am useless. I cannot thank him enough without this support I would have been completely stuck
May 14, 2024
They charged me even though i installed the app and sent them an email to cancel the subscription. Shady business
April 20, 2024
Probably the worst support and the worst application you can use, STAY AWAY FROM IT!! It's been 2 months that EVERYDAY I need to communicate with their team because it doesn't properly sync with Ebay. I'm left on "seen" messages and every time I request for their to fix it (again and again), it takes 48-72h every time. How do you want us to make sales and have a functioning store if this application which is ESSENTIAL is never properly working? DO NOT EVEN INSTALL IT, YOU'LL REGRET IT.
April 14, 2024
It's so close to being good that it's bad. This doesn't do what you think it does, it almost does it but you'll be left disappointed and cleaning up a hell of a mess. This app ONLY imports listings from eBay to Shopify. It cannot ACCURATELY keep up with inventory once the item is on Shopify. We ended up having countless products that were SOLD still in our inventory which impacted sales, customer service, and SEO. Seeing as this app charges a significant amount for "seamless product syncing" you'd think that it would be seamless, not full of cracks for products to slip through. Customer service is a joke. I've managed to get in contact with them a handful of times and they've only ever resolved an issue ONCE. The resolution to that was temporary and didn't last. This app has been nothing but a headache and I cannot see a single use case in which this is the best answer to your problems. The straw that broke the camels back - with this latest issue I finally got in touch with customer support. They're demanding I pay them additional money to get the app working even though I only have five products active on my store. Done with this, don't waste your time.
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