CedCommerce Importer
Multichannel Importer
Rating
4.6
feedback
223
chart
#5,357
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
15%
-
Less than a month
42%
-
Less than a year
35%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the excellent customer service provided by the team, particularly mentioning specific team members like Ankit and Deepti who were extremely helpful and responsive. Users appreciated the quick responses to queries, the availability of support 24/7, and the willingness of the team to go above and beyond to resolve issues. Additionally, users found the app useful for importing products from various platforms like Amazon, Etsy, and eBay to Shopify, saving them time and effort. The transparency in communication and the ability to solve complex issues efficiently were also highlighted as positive aspects of the app. On the negative side, some users expressed dissatisfaction with the app's functionality and limitations. Issues with product syncing, inventory management, and payment disputes were common complaints. Users reported difficulties in keeping inventory updated, problems with product listings, and challenges in getting timely resolutions from customer support. Some users felt that the app did not meet their expectations in terms of seamless syncing and had negative experiences with billing practices. Overall, while the app received praise for its customer service and import capabilities, there were concerns raised about functionality, support response times, and billing practices.
Highlights
Review RSS Feed
All reviews
Oct. 6, 2025
As of October 2025 support now says app is not working due to Amazon updates and may be dropped. For sure, some functionality is still there but it is not importing families together as one but instead as separate listings, so useless. Even when it was "working" it was buggy and didn't flawlessly import all the time. Support was always horrible and they only replied days later with limited help. Not worth wasting your time with anymore.
Aug. 12, 2024
I have experienced fantastic service from Ankit and various colleagues including Divyanshu !! Sometimes communication with other India developers is sub-standard ... BUT ... the communication stream with CedCommerce is STELLAR. Just hit the CHAT button, and instantly no matter what time of the day or night a customer service rep answers right away. They use email and chat as well as video conferencing to solve issues and I have had outstanding help when needed. Even complex issues get solved quickly. And best of all they are VERY transparent with money issues. It is a pleasure to work with them as we migrate our Amazon Seller Central catalog to Shopify.
July 25, 2024
Ankit was very helpful with a complete amateur in myself today.. he baby stepped me through every step of the way as I am useless. I cannot thank him enough without this support I would have been completely stuck
May 14, 2024
They charged me even though i installed the app and sent them an email to cancel the subscription. Shady business
April 20, 2024
Probably the worst support and the worst application you can use, STAY AWAY FROM IT!! It's been 2 months that EVERYDAY I need to communicate with their team because it doesn't properly sync with Ebay. I'm left on "seen" messages and every time I request for their to fix it (again and again), it takes 48-72h every time. How do you want us to make sales and have a functioning store if this application which is ESSENTIAL is never properly working? DO NOT EVEN INSTALL IT, YOU'LL REGRET IT.
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