CedCommerce Importer

Oct. 6, 2025

As of October 2025 support now says app is not working due to Amazon updates and may be dropped. For sure, some functionality is still there but it is not importing families together as one but instead as separate listings, so useless. Even when it was "working" it was buggy and didn't flawlessly import all the time. Support was always horrible and they only replied days later with limited help. Not worth wasting your time with anymore.

May 14, 2024

They charged me even though i installed the app and sent them an email to cancel the subscription. Shady business

April 20, 2024

Probably the worst support and the worst application you can use, STAY AWAY FROM IT!! It's been 2 months that EVERYDAY I need to communicate with their team because it doesn't properly sync with Ebay. I'm left on "seen" messages and every time I request for their to fix it (again and again), it takes 48-72h every time. How do you want us to make sales and have a functioning store if this application which is ESSENTIAL is never properly working? DO NOT EVEN INSTALL IT, YOU'LL REGRET IT.

April 14, 2024

It's so close to being good that it's bad. This doesn't do what you think it does, it almost does it but you'll be left disappointed and cleaning up a hell of a mess. This app ONLY imports listings from eBay to Shopify. It cannot ACCURATELY keep up with inventory once the item is on Shopify. We ended up having countless products that were SOLD still in our inventory which impacted sales, customer service, and SEO. Seeing as this app charges a significant amount for "seamless product syncing" you'd think that it would be seamless, not full of cracks for products to slip through. Customer service is a joke. I've managed to get in contact with them a handful of times and they've only ever resolved an issue ONCE. The resolution to that was temporary and didn't last. This app has been nothing but a headache and I cannot see a single use case in which this is the best answer to your problems. The straw that broke the camels back - with this latest issue I finally got in touch with customer support. They're demanding I pay them additional money to get the app working even though I only have five products active on my store. Done with this, don't waste your time.

March 21, 2024

YOUR COMPANY IS FOS AND A BUNCH OF THIEVES. You want poor customer support that you cant understand because they are Indian and dont give 2 craps about you then sign up. I hope your company goes under. WASTED MY HARD EARNED MONEY ON TIME ON YOU THIEVES!!!!!!!!!!

March 19, 2024

This is an immoral company without customer support or integrity. I downloaded the App for my Shopify store to work with Ebay / shopify synch and import of my 1600 or so skus. Once downloaded, I had issues bringing over all my skus to shopify. I reached out for support and was told this app would not help with what I was looking for, I needed CEDCommerce Importer, not CEDCommerce Integration. My bad. I uninstalled, downloaded the other app to continue to get the result I needed. I asked for the $300 "year in advance" fee charge they charged me for the 30 minutes I demo'd their software, that I could not use to fulfil my needs. They declined. I asked them to reconsider, they ignored my second request and days later now, have not responded. This is criminal. I will be taking this up with Shopify next and to social media. And I will now, not be using their other software to support my store, so they have now lost perpetual business from me each year, they risk reputation and review, and possible action from Shopify, all to steal and keep $300. Desperate and crooked. AVOID AVOID AVOID, poisonous people. Update - As of 3/19 Unresolved. Also, calling their 24/7 support number listed 888-882-0953, the number is unresponsive after several tries, just rings and rings, no one picks up, no message service, so more fraud.

Aug. 21, 2023

Avoid using this app - absolutely no customer service response. Contacted on 18th August to report an error in their app whereby they took payment, but I have yet to receive credits applied to my account. I am disputing the transaction with my bank to get my payment returned.

March 20, 2023

I had a technology issue and worked with Deepti, Business Development Analyst, late into the night who was incredibly helpful. No one except Deepti has been helpful at all. The initial problem has reoccured and my promised emails to look into haven't been received after days of waiting. The app syncs products that are sold out and or inactivated on my Etsy store. This causes the selling of products on Shopify that we do not carry. Huge issue and not one I have hours a day to manually correct. Waste of resources and time.

Dec. 29, 2021

Been trying to contact customer support for 4 days now. Both Shopify and myself have been sending emails asking for a refund and no one from this app has replied. Very unhappy, will never use them.

April 23, 2020

Scam. Deceptive advertising. Don't purchase this app.I have been waiting for them to solve problems for 15 days. But we have another problem every day. they added products without description. These photo qualities are low. In addition; they added products to my site without asking me.