CedCommerce TikTok Shop
Award-Winning TikTok App – List Fast, Sync Smart, Fulfill Easy
Rating
4.8
feedback
227
chart
#2,112
All reviews
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May 21, 2024
This app and CedCommerce have been seamless and easy to use in linking our Shopify store to our TikTok Shop page. My account manager has been available and supportive 24/7 and she has made my life much easier! Would highly recommend to avoid trial and error with other apps. She has been particularly helpful in assisting with shipping details of an encrypted order on my TikTok shop and has also been very helpful and very informative in assisting with connecting my products to my TikTok shop. The customer support is amazing!
June 27, 2024
HUNDREDS of orders did not get marked as fulfilled creating a mess for our company. Reached out to customer service and they kept saying "It's been resolved" when in fact nothing had been resolved and orders are still open. Unprofessional and strange customer service at best. AVOID at all costs. Two months later they are STILL trying to charge me, insisting that they connect with me over the phone, even though I've said I want to cancel multiple times, I've cancelled online and removed the app. Seems this company wants to STEAL your money.
We’re truly sorry to hear about your experience and completely understand your frustration — this isn’t the experience we aim to deliver. Our team has made multiple attempts to connect with you to better understand and resolve the issue. If you could kindly reply to the last email we sent, we’d be more than happy to sort this out for you immediately. We want to assure you that unauthorized billing is never our intention, and any confusion around charges will be investigated and resolved promptly. Your trust matters to us, and we’d appreciate the opportunity to make this right.