Chad: AI Chat Agent + Helpdesk
Get chads to automate your store's customer support
Rating
4.6
feedback
5
chart
#3,784
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
0%
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Less than a month
80%
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Less than a year
0%
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More than a year
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Reviews Summary
The reviews for the Chad Shopify App are overwhelmingly positive, highlighting its effectiveness in improving customer support and streamlining operations for small businesses. Users appreciate how Chad reduces the number of inbounds to handle, provides faster responses to customers, and offers a fixed pricing model based on monthly orders. The chatbot's simplicity, intuitive interface, and excellent support from team members like Sue are also praised. Users find Chad to be a game-changer in managing support inquiries, automating processes, and freeing up time for more complex tasks. However, there are some concerns about potential issues with chatbots in general, although Chad stands out for its ability to resolve customer issues efficiently.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 5, 2025
Chad has really helped us up our customer support game. As a small, family-run business, we’ve always had a hard time keeping up with customer emails. Before Chad, my husband would block out a couple of hours at the end of each day to tackle support related stuff. Chad not only cut down on the number of inbounds we have to handle, but our customers are also getting answers faster no matter the hour! It’s truly taken a lot of the stress and burden off our shoulders.
March 1, 2025
Chad is a chatbot from the future!! I went from painstakingly tweaking rules and macros in Gorgias to... click click presto hey everything works! I’m not sure what AI black magic Chad uses under the hood, but it’s goooood. I barely did anything and suddenly Chad knows everything about my store policies and products. Totally game-changing! Highly recommend!
Feb. 24, 2025
Has made managing support inbounds so much easier. We get a lot of questions from customers about our products and Chad answers a huge chunk of it. Literally gave us our lives back
Feb. 24, 2025
We're a small team that personally manages customer interactions across various platforms, so we are excited to see how Chad uses AI to automate this process while maintaining the quality of our service. The installation process was seamless, and the chatbot has been a game changer in managing common inquiries to free up our team to focus on more complex tasks. We are impressed by how intuitive and customisable the application is! Highly recommend it to small businesses looking to scale on customer support without compromising on service quality.
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