WeShoes review for Channable: Product Data Feeds
Feb. 4, 2025
Channable’s Support Is an Absolute Disaster! The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible. Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern. There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.
Hi WeShoes, Sorry to hear about your recent experience with our Support. We have evaluated your situation and we agree that our resolution time should have been better. We will cherish this feedback, so we can improve our Support in the near future. We want to reassure you that the response time you have experienced was an exception caused by the Shopify migration. Our normal reply time lies within a working day. That being said, thank you for using our services and we hope the collaboration continues for many years to come. Regards, Channable Team
