Channable
Channable, a feed management app for Shopify, has received mixed reviews from users. Positive aspects highlighted include the ease of use once users get familiar with the system, powerful rules for product display customization, and excellent customer support. Users appreciate the ability to edit product data, create feeds, and set up API connections effortlessly. The support team is praised for being helpful, professional, and responsive, providing solutions to specific issues and customizations. Additionally, users find the app useful for managing feeds for various marketplaces and channels like Google Shopping and Amazon.
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I'm not a tech person so this has been a challenge to install. However, be patient with yourself as you try to learn and persist in reaching out to their customer support. It's taken a bit of work... but the amount of work Channable will save me setting up new puzzles on Amazon will be such a relief! Thanks to the developers and to Andrew in customer support for his patient support.
repeatedly tried to connect airtable - there is not direct airtable connection - Json links don't work - no accessible help
Channable’s Support Is an Absolute Disaster! The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible. Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern. There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.
Hi WeShoes, Sorry to hear about your recent experience with our Support. We have evaluated your situation and we agree that our resolution time should have been better. We will cherish this feedback, so we can improve our Support in the near future. We want to reassure you that the response time you have experienced was an exception caused by the Shopify migration. Our normal reply time lies within a working day. That being said, thank you for using our services and we hope the collaboration continues for many years to come. Regards, Channable Team
Solid application when it work but rather expensive. Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side. The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces. The support is way too bad for the amount they charge for the subscription.
Hi Pokecard Store, Sorry to hear that you feel that way about our Support department. We believe our pricing, which has free support included, is a fair and competitive price. You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool. We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels. We take your feedback seriously and we will use it as an example in our Shopify migration evaluation. Thank you for using our services and we hope the collaboration continues for many years to come. Regards, Channable Team
The app is definitely limited in some ways and takes a lot of time to get used to, but once ready it runs smoothly. We use it for Shopify and different marketplaces. The support of Channable is really good and they try to give you the best solution. Once there is a problem, it takes a lot of time to find a solution and usually there are a lot of headaches. Cheap regarding costs and smooth running if everything works but overall a very limited solution.
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