ChannelSale
Sync Shopify with Amazon, Ebay, Walmart, Wayfair, Etsy +More
Rating
3.8
feedback
46
chart
#4,028
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April 19, 2024
App does not work. Customer service is terrible. Sharing private data required when you install the app to try. Waste of Time !
Dear DaRoAn, We are sincerely sorry to hear about your experience. As we know your requirement is to utilize Shopify Private App, and not utilize our active Shopify Public App. We informed you during your inquiry on call and emails that our Private App is not active since the time of transition to Shopify Public App that is fully active, hence at the start we informed you we cannot give you any surety of matching your requirement for utilizing Private App, and we would check and revert for this functionality, without any upfront payment. After checking with multiple teams we earlier sent you an email stating the Private App is not readily supported yet, requires developer updates and we opened a support ticket with Shopify team for providing information to proceed with next steps to reach compatibility. Our Shopify Public App is currently fully functional and active, but this is not what you require as you clearly stated. Again sorry we could not meet your requirement for Private App at this time, but in future as this functionality becomes available then we will be happy to provide it to you in case you may still require it on a free trial. Wish you the best. Thank you. ChannelSale team
March 11, 2024
Excellent, no problems!
We are grateful for your kind appreciative words. We are happy diligently working towards next level growth for your business. ChannelSale team
March 11, 2024
Respone to Vendor Statement: The rebuttal is exactly demonstrative of the problem. They cherry picked the facts to argue but they skipped the important facts. 1. Alroy determined it couldn't be done and emailed us the message. Then their own team called to argue he was wrong and a labor intensive work around with manual spreadsheet updates 12 times a day could be done... uhm no thank you. Our request has been and remains the same, can your software handle an API feed or does it have to be spreeadhseet... even today we got another argumentative email that maybe a partner API through Shopify they haven't mentioned in 25 days... exhausting. And our question was simple, if you can do it please tell us how you would do it and what is the cost.... day 25 no plan no quote but a lengthy argumentative rebuttal letter arguing why they aren't wrong for not providing a plan and a quote... 2. On 2/27 we have already walked through features we liked held the love demo session and said proceed I'd Alroy is so wrong, get us a cost so we can get it started if you csn do it. They can't. To quote them ",it has to be spreeadhseet with unworkable around" Notbsure why they are telling incomplete facts but when we said go ahead and shownusbthe plan andncost... as of 3/11 there i still no plan and no cost, no API from an unknown 3rd party. Look at this, a customer saying please show me a quote so I could pay you and they argue, ha! Because as we found out they couldn't do it. Alroy was right, they don't have a solution. That's fine. As we said we are moving on. But they are mad we told our experience. Hilarious. My best reccomendation is simply avoid them. Salestio or CED or anyone other than this will be easier. Because rather than arguing and emailing all they had to do was provide a plan and a cost... and they didn't. Exhausting... and the multiple calls today from Alroy demanding that we take down this review. Oh and their number calling from is 9176753267 as proof. Cool looking interface. Provided CS team data logins and access for API, inventory spreadsheets etc and did our demo. 2nd time we've looked at it. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. They kept circling back to we need to analyze the data... but they had 21 days to analyze it and never got anywhere and contradict each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us reccomending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may he ready or possibly entertaining automation by then.
Hello Jon, We are sorry to hear about your experience. Per your query, we have shared the complete day to day series of events for the past 21 days in the section below. ChannelSale has a complete API integration with Shopify for catalog, inventory and orders. The queries highlighted by you are that of another 3rd party supplier API integration requirement that is a custom setup task. Listed below your stated are our in-line replies marked as ChannelSale Reply): Client stated) Provided CS team data logins and access for API, inventory spreadsheets. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. ChannelSale Reply) We informed you via a telephonic meeting and via email that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace. Client stated) They kept circling back to we need to analyze the data but they had 21 days to analyze it and never got anywhere and contradicted each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us recommending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. ChannelSale Reply) We reviewed the data feed provided by you and it did not contain the short description and we informed you about the same. To minimise the acceptable values or the errors caused while posting the feeds to the marketplaces. Client stated) But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may be ready or possibly entertaining automation by then. ChannelSale Reply) Day to day series of events shared in section below. Kindly note that the automation you are asking for is from a 3rd part software and not Shopify. Highlighting once again that steps for proceeding with an API connection requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace. --- Series of events: 02/15 Client asked if ChannelSale can handle 3rd party supplier API feed (outside of Shopify) for inventory. 02/15 Informed client that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review as it is a custom integration task or that we can readily support FTP file import from supplier 02/17 - Saturday 02/18 - Sunday 02/19 Client asked if we can build an API connection to supplier API. Requested seller for supplier site details. 02/22 Client sent supplier site details and ChannelSale informed us that we have sent this to our developers for review to revert in the next 3 working days. 02/24 - Saturday 02/25 - Sunday 02/27 Informed the client that the developers will have to setup a custom API and will involve a one time fee and estimated time of around 7-10 days in order for our platform to import the file automatically from your suppliers website. 02/29 Client asked " How do I set up an onboard training to walk through with someone? " ChannelSale provided a demo. 03/01 ChannelSale emailed client that we prior require to validate the file coming from the supplier before proceeding with the custom development task and that the short description is missing from the supplier feed which a required field to import the products in ChannelSale as well to list on marketplaces. 03/02 - Saturday 03/03 - Sunday 03/04 - Client asked for more information to proceed with custom API setup to which ChannelSale replied that the client needs to try what features are readily available and then if all goes well then we can share the cost for a one time set-up fee after our developers have provided us with the review and timeline to complete the integration. 03/06 Client asked for the same query to proceed with custom supplier API hence ChannelSale emailed reiterating the same reply given on 02/27. 03/08 Client asked to close the account and they will circle back when they arrange for the product data from their supplier. ChannelSale informed the client that that account is closed. 03/08 On Friday, 2nd half client asked for a series of events to which tasks were done to which ChannelSale replied on Monday (3/11) with the series. ------ Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces. ChannelSale team
Feb. 14, 2024
Would recommend. As a business owner, finding reliable tools to streamline operations and enhance efficiency is paramount, and let me tell you, this platform exceeded all expectations. From the moment I integrated it into our system, the difference was remarkable. The user interface is incredibly intuitive, making the setup process a breeze. I was able to seamlessly connect our various sales channels and backend systems without any hassle.
Nov. 14, 2023
ChannelSale has been very supportive and responsive to extending our business to new channels (Etsy and Wayfair so far). Its simplified logistics to have all of the orders populating in Shopify. We have calls each week to make sure things are going smoothly, and they are quick to respond to any issues. They are eager to offer ideas and extend their services to more marketplaces which I will begin doing soon.
Thank you for 5 stars review. Absolutely we are also eager to extend services to more marketplaces that will be easily efficiently synced along. Thanks again for your great support.
Nov. 7, 2023
Ive been using ChannelSale for almost 2 years now, and their support is head and shoulders above all other integrators (and I previously tried half a dozen). Their solution makes it super easy to expand your product portfolio to multiple sales channels, and extend your brand's reach while centrally managing everything through shopify. Their reporting and Industry knowledge has helped us compile actionable KPIs that have helped us grow our business significantly, in a simple intuitive way.
We are grateful for your kind words. Glad our software and services simplify managing and scaling up your business. Our team feels elated receiving your appreciation and we feel charged up to work towards next level growth.
Oct. 30, 2023
I am having a very wonderful experience with ChannelSale. The ChannelSale Team has worked with me very diligently for months to migrate my products to eBay, Amazon, Walmart, Sears and many more marketplaces. I was using another marketplace that was causing me very bad issues and was also able to consolidate under one solution with ChannelSale. I have a Developer that meets with me weekly and they are available via email to assist with any issues I have. They respond and fix issues very fast.
Thank you for the great review! We feel delighted to keep working to grow your product sales across all the major marketplaces. With your interest and support to keep expanding products visibility, surely we are expecting even better growth results.
June 22, 2023
I worked with ChannelSale for Shopify integration with Overstock. They did a great job quickly getting our listings, inventory, and orders synced and their customer service is always quick and responsive. During the setup process, their team would schedule weekly calls to discuss progress and next steps. They are very hands on with their process so if you are looking for an out of the box solution that you can setup and get running with minimal communication with support, then this may not be the best solution for you. That said, if you have unique requirements, they will work with you and help create a solution to fit your needs. Integration services and developers can be very pricey depending on what you need, and ChannelSale offers a good service for the price. Just make sure to maintain good communication with them up front so that they understand all of your requirements. I've seen other reviewers complain about their plans and pricing but we had no such issues.
Thanks for your kind review, this makes us very happy :) Yes indeed our team take pro-active steps to complete the tasks, and attention to detail in optimizing the product listings. We are glad for the opportunity to work with your company!
May 31, 2023
30-day trial does not include anything to test the integration. Everything needs to be done manually on their end. You cannot publish anything without them setting it up on their end, even the feed to load your Shopify items, and even that did not load all items; did not load pictures of attributes. Instead of setting up the feeds they constantly requesting a meeting and saying that you cannot test the upload to marketplaces without paying them. Waisted 2+ weeks and nothing worked. It's important to be able to test if the integration with market channels work and that is what trial period for, but according to them they will only do it if you start paying. The principle is quite simple: we need to witness the platform functioning flawlessly before proceeding with any financial commitments, but it's not the case with ChannelSale, and their failure to even understand the concept of trial period. In short the trial was a complete failure.
Dear Seller, We are sorry to hear about your experience. We have earlier communicated with you the Free Trial plan includes posting live sample listings on any "1 marketplace" either Amazon, Walmart or eBay. This is the same as published on our App listing, on our website, in the introduction email, and our follow up emails answering your queries. Free Trial plan does not include setting up "5 marketplaces" as required by you. We highly value your time, hence to quickly clarify your queries we had requested a telephonic meeting, and reiterated Free Trial plan features in our emails on past dates May 23, 24, 25 and 30. You were not available for a phone meet. On reviewing your account, you had added an incorrect API key and password. We then requested you to download the app after which the feed was imported successfully. Your items were found failing during import due to multiple reasons (mainly missing attribute data) On reviewing the images, links appeared to be broken, hence failing import. We also informed you that per our procedures we complete setting up 1 marketplace and then give you live demo and handover with help guide for you to proceed further with self-managing, our team will assist whenever required. Once the initial setup and testing is done specific to your product data matching the marketplace acceptable values requirements, then our system will automatically sync. Thank you for your kind understanding. Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces. ChannelSale team
May 9, 2023
Not at all as described. Feels a little dirty. Wasted my time here - There prices and descriptions do not match what they actually say.
Sorry for the confusion. The $42 monthly plan you were inquiring about is discounted when opting for yearly billing, same plan for monthly billing is $51, exactly as listed in pricing plans, and Introduction email. We sent you covering email highlighting same pricing for clarification with screenshots as there is no difference in listed pricing and available options. Again our apologies for any inconvenience. We look forward to hearing back from you for any assistance. Thank you.
April 20, 2023
Channelsale has been wonderful to work with. They have made the process of tracking and updating products and orders easy and manageable. They have assisted and managed solutions for every problem that arose during the last several months and continued to help me until each issue was resolved. I would recommend them to any small business that uses Shopify, amazon, Walmart, eBay, Etsy, and shipstation. The account managers have made the process as easy as possible and truly helped every step of the way. Thank you ChannelSale!
Thanks for your wonderful review, motivates us to do even better! :) It is imperative for our system and services to ensure accurate timely updation across marketplaces for creating product listings, orders fullfillment and shipping tracking. Glad to see it benefit growing your business. We are excited to keep progressing to increase your products visibility reach across many marketplaces globally, and improving customer experience. Thanks again, it's our pleasure working with your company.
April 17, 2023
I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels!
Thanks for your superlative review, makes our team very happy! :) It's been our pleasure assisting you since over past 5 years and we are glad to achieve the goals and excited for scaling up your products sales growth to next level. We definitely always go extra mile to find solutions for any custom requirements for cross integrations. Please reach out anytime! We are in gratitude.
March 15, 2023
The Channelsale team has been a huge help in the integration of all of our different sales channels and marketplaces to Shopify. The team has assisted us with Amazon, Walmart, Etsy, Wayfair, Google, and wish connections for Inventory, Orders, and tracking. Communication has been great and they are quick to answer any questions or fix any issues that arise. We have used many different services before but this has been the best one yet. On top of that, it's a great value. It's more affordable than many competitors and they are very involved in the setup process reducing most of the work on our end. Highly recommend!
Thanks for your review! It's been our pleasure assisting you. Glad to hear we were able to simplify managing your multi-marketplaces efficiently! Our team is thrilled with your comments for our App and services being best one yet, great value, managed setup reducing work on your end :) We strive to do better. Please reach out anytime!
Feb. 22, 2023
Friendly knowledgeable team to work with, they have a very good service and support.
We are in gratitude for your kind words! ChannelSale team
Dec. 14, 2022
Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. Spent all our time fixing bugs, and the software did not work as we were sold. And since we left ChannelSale, all our barcodes were removed on their way out. That was so kind of them.
Dear Seller, We are sorry to hear about your experience. We await your response to the earlier shared resolutions, and offer free priority support till your setup milestones are successful. Listed below your stated are our in-line replies marked as CS Reply): 1) Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. CS Reply) For Amazon, our email response on resolution is added here at end for quick reference, same was sent to your team on date 8 September 2022 stating: “To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue we noticed you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes in Shopify so that image 1 is unique for all the child products.” -- 2) Spent all our time fixing bugs, and the software did not work as we were sold. CS Reply) Your products were already listed on Amazon and we were assisting in updating existing listings and creating new ones. Please note that in order to make changes on Amazon catalog you need to provide the same data that is already present in the Amazon catalog or else the posting will fail. Our software was updating the inventory and order for all marketplaces that were connected with ChannelSale. In case where a bug or time lag is observed then as a standard practice we record findings every 3 hours in monitoring logs for continuous 3 days and share resolution on priority to confirm stability. -- 3) all our barcodes were removed on their way out. That was so kind of them. CS Reply) I have gone through the previous correspondences and see that the barcode weren’t added by your team in Shopify. For this, you had provided the UPCs along with the SKU numbers in an excel spreadsheet. We were not importing the barcodes from your Shopify Store. We do not remove any data from anywhere without your permission, even if our subscription has ended still the listings remains yours on marketplaces. === From: ChannelSale Date: 8 September 2022 at 4:20:44 AM GMT+7 To: xxx Subject: Re: Re[2]: PK Lures - Amazon - Validation Report Hello Chris, Hope all is well at your end. After investigation with multiple teams at Amazon, this issue is traced to be isolated to these specific products where images are duplicating. Suggested fix - To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue. we noticed that you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes so that image 1 is unique for all the child products. — Thank you for your kind understanding, and we are grateful to assist. Feel free to reach us on email and phone to resolve with free priority support. ChannelSale team
Nov. 3, 2022
Customer service was very helpful. However, we are not quite ready for this money commitment. We hope to use them in the future.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-marketplaces online sales. ChannelSale team
Oct. 19, 2022
ChannelSale organizational failures that has led to this review. This service has been a waste of our time, has damaged our seller statuses on channels and caused lost sales and reputation damage. For those considering, be advised this was our experience with ChannelSale after one month of attempting to work with them. Our #1 goal was Amazon listing (the most challenging of our channels) with bonuses of linking Ebay and Etsy channels. - ChannelSale has failed to list anything on Amazon, our #1 Goal. Two calls a week for over a month and no progress whatsoever on Amazon. Not a single successful listing. ChannelSale could benefit from employee-training and an actual customer-service system for support. Email-strings of communication did not work (the model being used) and time just marched on without progress. - Poor technology. There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. We we told there was...pretty big missed expectation. o We found no dashboard-based ability to list a product ourselves. They want this done by them which would be fine but over a month later, not a single requested product has been listed. o ChannelSale's service integration with Shopify also continues to fail at order-syncing and pushing tracking information into channels. We have “manually” put tracking in a channel-order, notified ChannelSale of the sync-issue and we'll then get an email stating “it’s fixed”. However, they're looking at our manual-entry thinking somehow their sync started working. It hadn't. o Overall, ChannelSale needs to invest in technology and could benefit from their employees supporting customers from a professional environment – with better communications equipment and in environments conducive to working with customers. Support is abroad and every request is something like, "we will get back to you in some time". They only use Google Meet which has been clunky at best and most audio sounds like they are talking through a pillow (very, very muffled/garbled). - Poor Communication, Responsiveness and Lack of Organization. o We cannot understand most of what is communicated on the “calls” and there is no unique agenda. The ChannelSale calls are a rehash of past topics with little to no progress. We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them due to technological issues on their side. o ChannelSale attempted to tell us “please check test listing” over and over even after we’ve already provided feedback. We have had to repeat ourselves countless times on our needs and asks and a month later - not a single listing on Amazon while getting close to the holiday shopping season. o Need to improve attention to detail. We communicate something, and ChannelSale doesn't read it then waste call-time asking for the same thing we sent you a week or weeks earlier. This has been a complete waste of our time. See above for suggested fix – get real service-incident/tracking technology. Email isn’t the way. It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer). We recommend another service - this one has just wasted 5-6 weeks of our time, energy and hurt both our Seller statuses on two channels.
Dear, We are sorry to hear about your experience with us. We assure you to handle your queries in the best possible way. After receiving your email and review, our senior team immediately discussed with you on a group call and requested for 4 hours to complete your highlighted below 2 tasks and await your permission to proceed, or inform us of any other priority tasks. 1) Amazon Listings >> Post Non FBA SKUs after verifying the UPC values 2) eBay Listings >> Fix the typo in brand name in sample listing, repost for verification, then post all. — Please find below the consolidated issues from your email + review with in-line replies: 1) Our #1 goal was Amazon listing (the most challenging of our channels) Reply) We have posted 5 products on Amazon and a validation report was shared but, Amazon removed the listing due to non-permitted brand names appearing in your titles and descriptions. As your team mentioned that you would be unable to make any changes in the source feed, we were required to engage our team in custom removal of the unrequired brand names and then add your brand name at the end of the title through multiple steps then imported through a separate file into our system. At next step Amazon returns Errors for incorrect UPC values that are required to be verified, and post other products with your consent. — 2) There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. Reply) The demo was given regarding the same to your team and we can arrange more demos as required. This feature is available by viewing the marketplace labels or by viewing the open listings page under the following paths: Navigation Links - Inventory > Grouping > Manage Labels Navigation Links - Calculus Reports > MarketPlace > MarketPlace Performance Summary — 3) We found no dashboard-based ability to list a product ourselves. Reply) This was also covered in the demo that the automated product listing options are available on the dashboard as most basic functionalities. We can arrange more demos as required. — 4) We have “manually” put tracking in a channel-order. Reply) This automated process is fully stable and being utilised by many of our clients for many years. Handling procedures covered in the demo handover alongwith setup checklist with your team, can be repeated at your availability. In case any order gets missed then our team shares detailed monitoring log to ensure no discrepancies and issue findings with resolutions for isolated cases for buyer entered incorrect data, or outage from related marketplace API, or old orders not imported before starting setup cutoff date. — 5) They only use Google Meet which has been clunky at best Reply) This is a temporary issue and we have other team members present during the meeting as back-ups in case there are network issues. We also connect via direct Phone calls, and have shared in our first email subject Minutes of meeting the direct Phone numbers of 5 members for backup and senior level escalations wherever required. — 6) We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them Reply) This could be a temporary issue and we will take precautions for the same. Also shared backup members direct contacts. — 7) It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer) Reply) We were multitasking on several of your marketplaces setups at the same time, details of daily progressions series of events shared in email thread - Minutes of Meet. We were suggested to export the file from the source and remove the brand name in order to post the correct information on eBay. Since your team was not able to make these changes in the source feed from your end, we had to fix via custom multiple steps as a workaround that got completed, pending one typo that would get fixed in next posting. === We await your response to proceed, and again assure you of all resolutions. Your business is important to us, we are happy to assist simplify multi-marketplace sales growth. ChannelSale team
Aug. 19, 2022
They try to sucker you in with $51/month then tell you that it's $249+/month. Don't waste your time.
Greetings, Sorry for any misunderstanding. Kindly check we have shared our pricing plans on the introduction email and the same is published on our Shopify App listing page and our website, that differentiates the features and service levels offered in different plans, with option to swap between plans anytime per your changing needs. On our call for requirement discussion, we specifically explained the differences in plans and the service and support we have to offer for each plan. If you feel that there is any discrepancy we are happy to clarify that on email and phone. Looking forward to hearing from you to assist in simplifying managing your multi-marketplaces by automated sync'ing product listings, inventory and orders. Thank you, ChannelSale team
Aug. 4, 2022
ChannelSale is awesome. It automatically syncs inventory orders from Shopify product listings with Wayfair, Amazon, Houzz, Walmart & most major marketplaces. It also replicates creating product listings. I will recommend ChannelSale to everyone who wants to manage growing online sales hassle-free.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-marketplaces online sales. ChannelSale team
March 28, 2022
It has been six months using ChannelSale services. I am delighted that I opted ChannelSale. My team now easily manages all inventory.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales. ChannelSale Team