Rating
2.6
feedback
6
chart
#11,739
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
67%
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Less than a year
17%
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More than a year
0%
Reviews Summary
The reviews for the Chargeback Resolver app are overwhelmingly positive, with users praising the seamless integration, efficient chargeback resolution process, and helpful Trouble Tracker team. Customers appreciate the app running in the background with minimal attention required, especially in handling order issues. The Shipstation integration is highlighted for aiding in fulfillment communication and preventing questionable orders from being shipped. Users have experienced increased success in disputing and winning chargebacks, attributing it to the app's effectiveness and the proactive approach of the Trouble Tracker team. Overall, the app is highly recommended for businesses dealing with fraudulent transactions and seeking a reliable solution for chargeback management.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 10, 2025
My store has been open for almost 2.5 years without a single chargeback. One chargeback was submitted from a customer for product they received and returned past our return period...and sent to an address where I am NOT located. Not only did I submit full transcripts of conversations with this customer that occurred over a 2-week period, I also emailed a copy of our return policy, proof that the item was NOT sent to my location, they FAILED to include this documentation and sumitted a generic letter which wound up being rejected. Because of that, my store was removed from the Shop Pay app which is a HUGE referral business for my store. I wish I could SUE them.
Jan. 10, 2024
Amazing app with an even better team! The app runs seamlessly in the background with very little to no attention needed by our team unless there is an issue with an order (which is what we wanted!). The Shipstation integration helps with fulfillment communication and keeps questionable orders from being shipped while they are under review by the Trouble Tracker Team. Overall - this app is great and we are very happy we switched to it!
Oct. 2, 2023
Chargeback Resolver has been a game changer with disputing and winning chargebacks! The team is easy to work with and they take full control over the process, making it more efficient for our team!
Sept. 14, 2023
Great service! By relying on Trouble Tracker we've been able to win more chargebacks and recover more time to focus on our own operations. Highly recommend.
July 24, 2023
We moved to Chargeback Resover from another "solution" that was no longer working for us. We have been VERY impressed with the hard work that the Trouble Tracker team has put in on our behalf and look forward to continuing to work with them. We would recommend this solution to anyone that deals with the inevitable fraudulent transactions that you encounter when doing business on the internet.
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