Rating
5.0
feedback
5
chart
#5,461
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
60%
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Less than a year
20%
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More than a year
0%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users. Customers praise the seamless operation of the app in the background, requiring minimal attention from the team unless there are order issues. The Shipstation integration is highlighted for aiding in fulfillment communication and preventing the shipment of questionable orders. Users appreciate the efficiency in disputing and winning chargebacks, with the Trouble Tracker team taking full control of the process. The app is commended for helping businesses focus on their operations and recover time. Overall, the app is highly recommended for its effectiveness in dealing with fraudulent transactions and providing valuable insights on chargebacks.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 10, 2024
Amazing app with an even better team! The app runs seamlessly in the background with very little to no attention needed by our team unless there is an issue with an order (which is what we wanted!). The Shipstation integration helps with fulfillment communication and keeps questionable orders from being shipped while they are under review by the Trouble Tracker Team. Overall - this app is great and we are very happy we switched to it!
Oct. 2, 2023
Chargeback Resolver has been a game changer with disputing and winning chargebacks! The team is easy to work with and they take full control over the process, making it more efficient for our team!
Sept. 14, 2023
Great service! By relying on Trouble Tracker we've been able to win more chargebacks and recover more time to focus on our own operations. Highly recommend.
July 24, 2023
We moved to Chargeback Resover from another "solution" that was no longer working for us. We have been VERY impressed with the hard work that the Trouble Tracker team has put in on our behalf and look forward to continuing to work with them. We would recommend this solution to anyone that deals with the inevitable fraudulent transactions that you encounter when doing business on the internet.
July 24, 2023
Great team - they do what it takes, compile all the info and actually provide great insight on chargebacks and they deal with them! Warmly recommend them.
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