
Rating
5.0
feedback
11
chart
#4,333
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising its user-friendly features, seamless integration with Shopify, and exceptional customer support. Customers have highlighted that the app has been a game-changer for their stores, optimizing communication with users and saving time and effort. The support team is highly responsive and goes above and beyond to assist users, even implementing new features based on requests. Users appreciate the affordability of the app and the range of features it offers, from live chat to ticket systems and knowledge base widgets. Overall, the app is described as versatile, complete, and a cost-effective solution for ecommerce merchants.
Highlights
Rating Breakdown
All reviews
March 15, 2025
I’ve been using this app for a few weeks now, and I can confidently say it has been a game-changer for my Shopify store. The features are incredibly user-friendly, and they’ve helped optimize communication with my customers in ways I never expected. It integrates seamlessly with Shopify, saving me so much time and effort. What really sets this app apart is the exceptional customer support. I had a few questions when I first set it up, and their team was quick to respond and even set up a meeting on a Saturday to help out. It’s clear they genuinely care about their customers’ success. I was using Tidio before and the customer service there is awful. Overall, I’m extremely impressed with Charla and the support. Highly recommend it to anyone looking to take their Shopify store to the next level!
Nov. 15, 2024
Damn, this app is awesome and the team listens to your requests. They are implementing features daily but even now it is awesome! Try it guys, it is more than just a chat app.
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