Rating
5.0
feedback
3
chart
#7,168
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
33%
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Less than a day
0%
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Less than a month
67%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for the Charla Shopify app are overwhelmingly positive, with users praising its user-friendly features, seamless integration with Shopify, and exceptional customer support. Users have mentioned that the app has been a game-changer for their Shopify store, optimizing communication with customers in unexpected ways. The customer service provided by the Charla team has been highlighted as exceptional, with quick responses to queries and even personalized assistance on weekends. Additionally, users appreciate the versatility and completeness of the app, noting its responsiveness to feature requests and the value offered by the pricing structure. The customizable widget and knowledge base feature have also been commended for their effectiveness in reducing common visitor questions.
Highlights
Review RSS Feed
All reviews
March 15, 2025
I’ve been using this app for a few weeks now, and I can confidently say it has been a game-changer for my Shopify store. The features are incredibly user-friendly, and they’ve helped optimize communication with my customers in ways I never expected. It integrates seamlessly with Shopify, saving me so much time and effort. What really sets this app apart is the exceptional customer support. I had a few questions when I first set it up, and their team was quick to respond and even set up a meeting on a Saturday to help out. It’s clear they genuinely care about their customers’ success. I was using Tidio before and the customer service there is awful. Overall, I’m extremely impressed with Charla and the support. Highly recommend it to anyone looking to take their Shopify store to the next level!
June 5, 2024
* Very versatile and complete chat / customer support / ticket-system app. * Support is very responsive. The team even added some features by request. * The price is insane. The free package is amazing and for a fractional price you can have the branding removed and unlimited agents. * The app is in active development and will get even more features over the time. All in all we can't say anything else but: If you are looking for a powerful yet easy and beautiful chat / customer support app, look no further. Charla will most likely fulfill all your needs and do it with style :)
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