Rating
5.0
feedback
10
chart
#3,804
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
80%
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Less than a year
10%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its versatility, affordability, and excellent customer support. Customers appreciate the app's comprehensive features, including chat, customer support, ticket system, and knowledge base. The support team is highly responsive and even adds new features by request. Users also highlight the app's active development and continuous improvement. The affordability of the app compared to other solutions on the market is a major selling point, with users mentioning the free package and the option to remove branding for a nominal fee. Overall, customers find the app to be a cost-effective and powerful solution for managing customer interactions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 6, 2024
The app is really good and their product team is outstanding and very responsive. I had an issue with the language localization and their team introduced the new language I requested in about a week.
June 5, 2024
* Very versatile and complete chat / customer support / ticket-system app. * Support is very responsive. The team even added some features by request. * The price is insane. The free package is amazing and for a fractional price you can have the branding removed and unlimited agents. * The app is in active development and will get even more features over the time. All in all we can't say anything else but: If you are looking for a powerful yet easy and beautiful chat / customer support app, look no further. Charla will most likely fulfill all your needs and do it with style :)
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