GreenSmoothieGirl review for Easy Post Purchase Promo Deals

4/16/25 The new owner was very responsive and solved our problem with a few emails, replying within a few hours. They clearly have a high commitment to support. We learned that the app was recently transitioning ownership which was causing an issue with the app and app support. We weren’t able to contact support for a few weeks. Once we made contact with the new owner, the support has been excellent. Thank you! My original 1-star review follows to put this review in context and for transparency. ---- 4/9/25 We’ve been waiting 5 days for any response from support for a pressing issue. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response. I’m actually writing this review as yet another attempt to get support to reply to our problem. After not receiving a response using the support widget from the app in Shopify after 3 days, I looked for other ways to reach support. In addition to direct email, I found several places where the app had support widgets or forms. [list of URLS removed] I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.