GreenSmoothieGirl review for Easy Post Purchase Promo Deals
April 16, 2025
4/16/25 The new owner was very responsive and solved our problem with a few emails, replying within a few hours. They clearly have a high commitment to support. We learned that the app was recently transitioning ownership which was causing an issue with the app and app support. We weren’t able to contact support for a few weeks. Once we made contact with the new owner, the support has been excellent. Thank you! My original 1-star review follows to put this review in context and for transparency. ---- 4/9/25 We’ve been waiting 5 days for any response from support for a pressing issue. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response. I’m actually writing this review as yet another attempt to get support to reply to our problem. After not receiving a response using the support widget from the app in Shopify after 3 days, I looked for other ways to reach support. In addition to direct email, I found several places where the app had support widgets or forms. [list of URLS removed] I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.
I hope you're doing well! I just saw your 1-star review and wanted to personally reach out and say how truly sorry I am for the frustration you've experienced. That’s definitely not the experience we want anyone to have. A quick heads-up, this app was recently acquired by our company, Avocados Labs, on March 28th. We’re still in the process of migrating everything over, including support channels, which means your original message likely went to the previous owner. We expect everything to be fully transitioned by April 13th. That said, I’d love to help you out right away! Just let me know what you need, and I’ll do my best to sort it out for you as quickly as possible. Thanks so much for your patience and again, I’m really sorry for the trouble. I've already reached out to you through email ([email protected]) so please respond at your earliest convenience.
Display one-click post-purchase upsells right in checkout.