Easy Post Purchase Promo Deals
The reviews for this Shopify app are overwhelmingly positive, highlighting its effectiveness in increasing average order value, user-friendly interface, and responsive customer support. Users appreciate the intuitive upsell functions, customization options, and the seamless integration with Shopify. The support team is praised for being responsive, helpful, and committed to resolving issues promptly. Many reviewers mention that the app has significantly boosted their revenue and provided a great return on investment. However, there are a few negative reviews that mention slow or unhelpful support responses, which led to frustration and app uninstallation. Overall, the app is highly recommended for its post-purchase upsell capabilities and user satisfaction.
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Great and clear app with lots of important intuitive upsell functions. Support team is very responsive and always willing to help.
4/16/25 The new owner was very responsive and solved our problem with a few emails, replying within a few hours. They clearly have a high commitment to support. We learned that the app was recently transitioning ownership which was causing an issue with the app and app support. We weren’t able to contact support for a few weeks. Once we made contact with the new owner, the support has been excellent. Thank you! My original 1-star review follows to put this review in context and for transparency. ---- 4/9/25 We’ve been waiting 5 days for any response from support for a pressing issue. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response. I’m actually writing this review as yet another attempt to get support to reply to our problem. After not receiving a response using the support widget from the app in Shopify after 3 days, I looked for other ways to reach support. In addition to direct email, I found several places where the app had support widgets or forms. [list of URLS removed] I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.
I hope you're doing well! I just saw your 1-star review and wanted to personally reach out and say how truly sorry I am for the frustration you've experienced. That’s definitely not the experience we want anyone to have. A quick heads-up, this app was recently acquired by our company, Avocados Labs, on March 28th. We’re still in the process of migrating everything over, including support channels, which means your original message likely went to the previous owner. We expect everything to be fully transitioned by April 13th. That said, I’d love to help you out right away! Just let me know what you need, and I’ll do my best to sort it out for you as quickly as possible. Thanks so much for your patience and again, I’m really sorry for the trouble. I've already reached out to you through email ([email protected]) so please respond at your earliest convenience.
I reached out to the app's support team for help, but the lack of a timely and helpful response was disappointing. My question remained unanswered, prompting me to uninstall the app. It's frustrating when a single support experience can completely tarnish the usability of an app. Not recommended due to this slack support service.
Expecting a response within 40 minutes on a busy holiday week in a different time zone before deciding it’s not timely is quite rude. Hope your customers don't leave one star reviews if you don’t reply within 40 minutes. Best of luck this holiday season.
The go-to app for any post checkout upsells on Shopify. Works beautifully. Tons of options. Great support too... 10/10
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