Easy Post Purchase Promo Deals

April 9, 2025

We’ve been waiting 5 days for any response from support for a pressing issue. No response yet. The support widget says “respond within a few hours”. We’re a paying customer since 2022. We submitted other support requests 15 and 13 days ago that also have no response. I’m actually writing this review as yet another attempt to get support to reply to our problem. After not receiving a response from the support widget after 3 days, I looked for other ways to reach support. These are the places I’ve submitted support requests: 1. https://app.checkoutpromotions.com (app help widget) 2. direct email to support@checkoutpromotions.com 3. https://www.checkoutpromotions.com/ (chat widget) 4. https://apps.shopify.com/checkout-promotions (support widget) 5. https://support.checkoutpromotions.com/ (contact widget) 6. https://apps.shopify.com/checkout-promotions/reviews (write a review) I will gladly update my review if support resumes. In January 2024, I received support responses within 8-36 hours, which is acceptable. The app has been working too.

Nov. 21, 2023

I reached out to the app's support team for help, but the lack of a timely and helpful response was disappointing. My question remained unanswered, prompting me to uninstall the app. It's frustrating when a single support experience can completely tarnish the usability of an app. Not recommended due to this slack support service.