ChinaDivision OrderFulfillment

Sept. 13, 2024

Our contact at Chinadivision was excellent. We were kept informed every step of the process. The price was very competitive, and the execution was flawless.

Sept. 11, 2024

Ease of creating labels. Thumbnail image of each product in the order. Choice of carriers. ChinaDivision OrderFulfillment points out customers who placed orders shipping to same customer/address so I can bundle them together. Customer Support is amazing.

Aug. 22, 2024

Fast and reliable, but pricey. I ordered some jeans from a company that ships from China. However, it's really expensive because I had to pay about 25 bucks to UPS for customs fees and then another 20 bucks to have them shipped from their warehouse in China to my warehouse in the U.S. The jeans did arrive perfectly, though.

Aug. 21, 2024

They're a trustworthy order fulfillment provider that helps me deliver as a global brand, and they're really top-notch

Aug. 14, 2024

Amazing app ! They're really committed to solve any problems!

Aug. 9, 2024

Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence. Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility. This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming. What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness. China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.

July 21, 2024

Customer service is fantastic, and the app runs flawlessly. They can seamlessly coordinate with the warehouse system, even when not in use or needing to change SKUs. You know, keeping consistency in large warehouses with a lot of SKUs on the server is really challenging

July 16, 2024

The app is very responsive, and there was a missing feature in the process (the ability to add a CC email), which they implemented within 24 hours.

July 9, 2024

This app has provided my business with a smooth workflow and professional service support. It's the best experience I've had with any app I've used.

June 28, 2024

This is a fantastic app that enables you to automate order creation from Shopify seamlessly. It takes care of order fulfillment for you, while the team behind it is incredibly supportive and helpful. It's an app that runs smoothly and efficiently.

June 24, 2024

The customer service team helped resolve many requests smoothly and quickly; they're online 24/7, so I can contact them anytime. The team does their best to provide prompt assistance. This allows our company to conduct business smoothly without any issues or setbacks.

June 19, 2024

It was fantastic to receive quick responses and feel the sincere care from the support team. The customer service was excellent; even after resolving the issue, they followed up with me to ensure that my problem was fully resolved.

Nov. 26, 2023

ChinaDivision lost my products which cost a large sum of money. It took them months to investigate with which I got a reply “ the products were destroyed due to overdue fee’s “ My balance is still in the hundreds of USD Which is now going to mediation court hearing. Dishonest staff, no liability.

Dec. 12, 2022

Why is this app back on Shopify?! This company is destroying businesses! We still have no answers for where our inventory disappeared to. This app should be removed! UPDATE: Even after having lost over $20,000 of our inventory they have been repeatedly asking us to "top up" our account, which we very reluctantly did because a new order came in. Well, 2 new problems now. We sent the money via PayPal with the link we used for years but now they won't accept it because it wasn't a "Friends and Family" transfer. They also won't return the money that was sent but said we need to contact PayPal. If it's not resolved today they will be reported for fraud. The second new problem is that they now lost more inventory! The new order that just came in was only for products that we were told are in inventory and not lost. Now they are saying some of this order is lost also. And now we are waiting again for an update. Shopify really should ban China Division and CN Storm from their platform. PayPal as well. --- China Division has destroyed our business. We have been stuck with them for years since getting our inventory out has been complicated. We found out this week that they have lost most of our inventory, worth tens of thousands of dollars, which means we are effectively out of business. I'm sure they will jump in the comments and say we aren't a client, which seems to be their way of dealing with angry customers. Our original rep Crystal was good to work with then we were moved to Chloe, who has been a real headache to deal with. We were recently moved to a new rep whose name I forget. In all fairness, I don't think the reps are the problem. This is a company rotten from the top down. I'll update the review if anything changes. Hopefully, they find our inventory, but we are being ghosted now. Oh, and the app is pretty much unusable. We have been having to upload orders manually in spreadsheets to fulfill orders.

Nov. 30, 2021

Hello, A company managed by incompetents who made me live a nightmare. I made the mistake of trusting them and storing several thousand dollars of products in their warehouse and I quickly realized that absolutely nothing works properly at China Division. - the delivery of the packages takes MINIMUM 3 weeks, even up to months. - the tracking numbers do not work 3 times out of 4, they put you false tracking numbers without updating them so it is a real headache afterwards to know where the packages are. Your customers will not be able to recover the parcels or pay customs fees, so you will have lots of parcels lost in nature and / or returned at your expense in China. - there is absolutely no customer service able to help you, all the agents who worked for me were a bunch of incompetents who do not answer any email and do not care about your problems. And the only time they will respond is to apologize and make you believe that in the future, these problems will not occur but this is obviously manipulation and you will have the same problems again and again. - They will do anything to prevent you from getting out once you enter their system. If you want to get your stock out of their warehouse, they will force you to stay and try to discourage you from doing so. They even went so far as to add money that I had not added as a balance to make me decide to put inventory back into their warehouse. But once the packages are in their warehouse, they will tell you that it is a mistake and your account is at 0, so you are stuck, you have to add more money. - Several months after I stopped my activities with China Division, I still had 3 packages in their warehouse (worth about 300 usd) and still money in my balance, today I reconnected to see if the packages were still in their system but no, they simply disappeared, this means that these people have dumped my packages without even notifying me and this, probably because they are frustrated that I was out of their warehouse. - They transferred me 5 times from one agent to another in 6 months, the employees of this company are leaving one after the other. In short, they are just a bunch of incompetents. NEVER deal with China Divison, i lost trust from my customers and a LOT of money.

Nov. 10, 2020

****** UPDATE 11 November 20: China Division are now lying that they have not done business with us . The are doing this to all unfavourable reviews . We will contact shopify and provide all evidence in the hope that they can kick out this scam business ****This company should not be allowed to operate. They deserve 0 stars. They will destroy your business. DO NOT RISK your business or brand with these lying incompetent Muppets! They are beyond incompetent… from lost stock, fake tracking numbers and they pretty much lie about everything. Bottom line is they don’t care about your business they just want your money!

June 10, 2020

Why can't you leave ZERO STARS? Milu and her team will astound you with their unique ability to loose your stock, loose your orders, and even send the wrong or incomplete orders to your customers. They are WELL TRAINED in the art of being COMPLETELY USELESS!

July 6, 2020

UPDATE! July 7th, It seems CN Storm are trying to patch their reputation by making excuses on these reviews! Now they are saying we never were a customer! WE CERTAINLY WERE! Actually there is no way to review them without installing their app, and from memory they need to do this in the backend of Shopify in order for it to work. SCAM SCAM SCAM! This just re-affirms they have NO CLUE what they are doing. Words cannot describe how completely incompetent this company is. BEWARE! DO NOT USE! Unless you want them to ruin your business. IF I COULD WRITE A NEGATIVE STAR REVIEW I WOULD

June 2, 2020

Do NOT work with ChinaDivision! You will lose a lot of money because they never offer you real tracking information, and your orders take multiple MONTHS to deliver - and that's if you're lucky. Never work with Yumi Lin or Mozart, they'll IGNORE you everyday after you pay them. Stay away from this company. You will inevitably get countless chargebacks from payment processors and they'll ban your accounts. It's not worth it. Turn around and find a different fulfillment center.

May 25, 2020

I would give negative stars if I could. Utterly useless. We have worked with many fulfillment businesses over the years and this is by far the worst (and by a mile). Our experience with them has been a nightmare. The 5 star reviews are fake so don't take note. A business cannot have many horrible 1 star reviews and suddenly many 5 star reviews and nothing in between ( use your common sense!) I would not recommend. There are many other fulfillment options out there you should consider but please stay AWAY from china division they will destroy all the hard work you've put into your business.