ZLV-AUD review for ChinaDivision OrderFulfillment
June 10, 2020
Why can't you leave ZERO STARS? Milu and her team will astound you with their unique ability to loose your stock, loose your orders, and even send the wrong or incomplete orders to your customers. They are WELL TRAINED in the art of being COMPLETELY USELESS!
Dear Valued customer. 1.ChinaDivision is sincerely apologized to have brought you a bad experience . 2.ChinaDivisionwe has looked into this and found that there were sure some mis-understand . 3.The fact is as below : Firstly,before your suppliers deliver products to ChinaDivision's warehouse ,ChinaDivision staff will always confirm with your manufacturers to make sure each product contains a sku barcode on it and will explain why it is important to do that .ChinaDivision scan each product before pack them to make sure no mix up orders. It happens that some customers who want to save some sku barcode fee and insist not to stick sku and promise if there is any mistake they themselves will be responsible for it so the staff has no choice but just to follow cusotmers' request . Any products with sku barcode will never be shipped wrongly . Our warehouse order managerment system will alarm if any product warehouse staff packed doesn't match the information of a certain order . ChinaDivision investigated and got to know that your products had no sku barcode when delivery to ChinaDivision's warehouse .Your main products were Carbon Exhaust Pipe Set ,adaptors,other spare parts ,bicycle weel etc. ChinaDivision's warehouse staff need to help with assembling your products before packing and shipping it . ChinaDivision staff always followed your request to pack and to ship your orders.From 7th.April 2020 to 5th.June.2020, ChinaDivision helpped you shipped about 29 orders in total .Most of them were DHL .During the COVID-19time , sometimes DHL's flight is tight , it took one or two days longer to show pick up information in DHL website ,you worried too much aout the parcels .You doulted parcels might be lost during tranportation but it turned out all parcels were delivered successful . Secondly,ChinaDivision has WMS(warehouse management system) to make sure the stock in the user center is real time .ChinaDivision will also do stocktake from time to time especially before or after any customers' sales promotion to make sure stock in the warehouse matches the stock in the system.If Any stock is missing ,ChinaDivision will be responsible for it and compensate according to the signed letter of agreement Thirdly,you paid money by paypal,.Even though we shipped orders for you but you applied for refund from paypal . 4.The solution is as below: Firstly,make sure your supplier deliver products with sku barcode everytime. Secondly,no matter which order fulfillment center you cooperate with,trust is important. Thirdly,ChinaDivision's warehouse has 24 hours CCTV monitoring system, it has no chance to lose any stock Next ,ChinaDivision buys insurance for the warehouse every year .All products stored inside are safe .If necessary, customers can even buy extra insurance about the inventory in ChinaDivision's warehouse .If any stock is lost,ChinaDivision will compensate according to the insurance terms. 5.ChinaDivision hereby promises as below: ChinaDivision will Strengthen inventory management,standardize the packaging process,improve the frequency of communication to avoid mis-understanding etc and finally to improve the customer experience towards ChinaDivision order fulfillment services
