ClearSale Fraud Protection
Prevent Fraud & Chargebacks | ClearSale Shopify App
Rating
3.6
feedback
49
chart
#4,913
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
61%
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More than a year
24%
Reviews Summary
ClearSale has received mixed reviews from users. Positive aspects highlighted include superb customer service, ease of use, peace of mind regarding fraud protection, and quick response times for fraud verification. Users appreciate the app's ability to reduce fraudulent transactions and provide a level of security for their businesses. However, negative reviews mention issues such as poor communication, delays in reimbursement for chargebacks, unhelpful customer service, and broken links in the portal. Some users felt misled about the level of protection provided and expressed frustration with the lack of responsiveness from ClearSale.
Highlights
Review RSS Feed
All reviews
Dec. 9, 2025
Um bom serviço, uma das poucas soluções de serviços digitais que contratei para o meu site e que entregam aquilo que é prometido. Desde então não tive mais problemas com Fraudes.
Obrigado por compartilhar sua experiência positiva com nossa solução antifraude! Ficamos muito felizes em saber que conseguimos ajudar a eliminar problemas de fraude e cumprir o que prometemos para o seu site. Seu feedback é muito importante para nós e motiva nossa equipe a continuar oferecendo uma proteção confiável. Se precisar de qualquer ajuda ou tiver sugestões, é só entrar em contato conosco! -Jennifer
Dec. 5, 2025
He colaborado con ClearSale por más de cuatro años y el desempeño de su equipo y producto han superado consistentemente mis expectativas. Su atención es cercana, profesional y altamente especializada, lo que ha permitido optimizar nuestras tasas de aprobación, reducir el riesgo en contracargos y minimizar de manera considerable los falsos positivos. Gracias a su presencia tanto en México como en Estados Unidos, ClearSale ha sido un socio clave en nuestros procesos operativos, brindando acompañamiento permanente, análisis oportuno y resultados sólidos. Sin duda, lo considero un colaborador estratégico y confiable para impulsar el crecimiento del negocio con mayor seguridad y eficacia.
¡Muchas gracias por compartir su experiencia! Nos alegra mucho saber que nuestra colaboración durante los últimos cuatro años ha cumplido, e incluso superado, sus expectativas. Sus comentarios son muy importantes para nosotros. Nos enorgullece ser un socio de confianza que le ayuda a hacer crecer su negocio de forma segura y eficiente, y esperamos seguir obteniendo juntos excelentes resultados. Si hay algo más que podamos hacer para ayudarle a alcanzar sus objetivos, no dude en ponerse en contacto con nosotros. -Jennifer
Dec. 5, 2025
Mirella has been great to work with. Whenever we have an issue she always to go bat for us and we come out happy
Thank you so much for sharing your experience and for the wonderful 5-star review! We’re thrilled to hear that Mirella has been such a great partner for you. Your feedback means a lot to us, and we’re committed to continuing to provide the same level of support whenever you need it. - Jennifer
Dec. 4, 2025
We have been very happy with Clearsale's services - our account manager Mirella has been very responsive to any concerns or queries we've raised, and worked with us to find solutions for expediting the review of time sensitive orders.
Thank you so much for sharing your feedback! We’re thrilled to hear that you’ve been happy with ClearSale’s services and that Mirella has been able to support you. Your comments about expediting time-sensitive orders are very valuable to us, and we’ll continue working hard to make the process even smoother for you. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out. We truly appreciate your partnership and look forward to continuing to support your business. Regards, Jennifer
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