ClearSale Fraud Protection
Combat fraud & protect your brand with a chargeback guarantee
Rating
3.8
feedback
55
chart
#4,914
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
55%
-
More than a year
25%
Reviews Summary
ClearSale has received a mix of positive and negative reviews from users. On the positive side, many users have praised the app for providing effective fraud protection and delivering on its promises. Customers appreciate the peace of mind and security it offers, especially in dealing with high-risk orders. The customer service and support teams have been highlighted as responsive, helpful, and efficient, with specific mentions of account managers like Mirella and Ralph for their excellent assistance. Additionally, users have mentioned that the app is easy to set up and integrates smoothly with their online stores. However, on the negative side, some users have expressed dissatisfaction with the app's customer service, citing issues such as delayed responses, broken links, and difficulties in canceling orders or obtaining refunds. There are also complaints about lack of communication, unmet promises, and perceived failures in providing the promised protection against fraud.
Highlights
Review RSS Feed
All reviews
Feb. 14, 2026
ClearSale Fraud Protection has been a reliable solution for our business. It effectively reduces fraudulent orders while keeping the checkout experience smooth for legitimate customers. The setup was easy, and the support team is responsive and professional. Highly recommended for any store looking to prevent fraud and reduce chargebacks.
Feb. 13, 2026
Support is very difficult to get in touch with, everything feels like a sales pitch rather than helping existing customers. They take a cut from every transaction despite not providing coverage for every transaction (transactions over a certain value are not protected even though you get charged for them). Responses are taking longer and longer to come through and false positives have increased making it difficult to justify this service.
Feb. 13, 2026
ClearSale Fraud Protection has been a game-changer for our business. The platform delivers reliable, accurate fraud detection while significantly reducing chargebacks and false declines. Their combination of advanced technology and expert manual review gives us confidence that legitimate customers are approved and risky transactions are properly handled.
Feb. 11, 2026
ClearSale Fraud Protection has been an excellent solution for our business. Since implementing it, we’ve seen a significant reduction in fraudulent transactions while approving more legitimate orders. The system is accurate, reliable, and helps protect revenue without affecting the customer experience. The setup process was smooth, and the support team is professional, responsive, and knowledgeable. Their manual review process adds an extra layer of confidence, and the detailed reports make it easy to monitor performance.
Thank you for the wonderful feedback! We’re glad ClearSale has helped reduce fraud, improve approval rates, and provide a smooth, reliable experience for your team. We appreciate your trust and are always here if you need support. We look forward to working together. Regards, Jennifer
Feb. 10, 2026
I've used ClearSale in a few of my stores, their ability to approve more orders and keep chargebacks low is unbeatable. Excited to start a new one soon.
Thank you so much for the wonderful review! We’re thrilled to hear ClearSale has been a great partner for your stores. We truly appreciate your support. If you ever need anything, we’re always here to help! Warmly, Jennifer
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more