Rating
4.0
feedback
62
chart
#3,763
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
56%
-
More than a year
34%
Reviews Summary
ClearSale Fraud Protection has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the essential protection it provides against fraud, the smooth functioning in the background, fair pricing, excellent customer service, and ease of setup and integration. Customers appreciate the peace of mind it offers and the quick resolution of issues by the support team. However, some negative feedback revolves around billing integration issues, delays in chargeback refunds, lack of communication, and challenges with the platform's reporting and technical issues. Despite the mixed reviews, ClearSale seems to have helped many businesses reduce fraud and chargeback risks, with some customers expressing satisfaction with the service and recommending it for online stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 29, 2024
ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.
Sept. 28, 2024
We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.
Thank you, Feature. Your partnership is extremely important to us and I'm glad I could help you on this journey. Our goal is to ensure you and your team have the best experience possible, and we will be sure to continue to do so. -Edu Pelaez
Sept. 27, 2024
Good product, but billing is not integrated with Shopify like every other app. Couldn't access their platform to update billing details. They sent the outstanding balance to a debt collector.
Sept. 11, 2024
Its been over 3 months since they said my chargeback was approved for refund. Kept telling me its the next payout, but its starting to get old. Messaged them 1 months ago on an update, and was ignored until today explaining reason codes which was already provided and approved. Hopefully this negative review will get them to finally payout the refund.
Thank you for your feedback and your partnership. Your concern has been escalated and someone on our team will get back to you right away. ~Faye
Aug. 21, 2024
had issues, my account manager Mirella was amazing at helping.
Hi Jon, Thank you very much for the feedback. I'm glad I could help, and it's always my goal to ensure you have the best experience possible. Don't hesitate to reach out whenever you need anything. ~Mirella
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