ClearSale Fraud Protection
Combat fraud & protect your brand with a chargeback guarantee
Rating
3.8
feedback
54
chart
#5,062
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
56%
-
More than a year
28%
Reviews Summary
ClearSale Fraud Protection has received mixed reviews from users. Positive aspects include its effectiveness in reducing fraudulent orders, smooth checkout experience for legitimate customers, easy setup process, and responsive customer support. Users appreciate the reliable fraud detection, reduction in chargebacks, and confidence in approving legitimate transactions. However, negative aspects mentioned include difficulties in reaching support, feeling like the service is more sales-oriented than customer-focused, delays in responses, and issues with reimbursement for transactions not covered by the service. Some users also expressed frustration with false positives and lack of communication regarding chargebacks.
Highlights
Review RSS Feed
All reviews
Feb. 14, 2026
ClearSale Fraud Protection has been a reliable solution for our business. It effectively reduces fraudulent orders while keeping the checkout experience smooth for legitimate customers. The setup was easy, and the support team is responsive and professional. Highly recommended for any store looking to prevent fraud and reduce chargebacks.
Feb. 13, 2026
Support is very difficult to get in touch with, everything feels like a sales pitch rather than helping existing customers. They take a cut from every transaction despite not providing coverage for every transaction (transactions over a certain value are not protected even though you get charged for them). Responses are taking longer and longer to come through and false positives have increased making it difficult to justify this service.
We appreciate your candid input—it helps us identify where improvements are needed. Our team will continue working to refine our processes, reduce decision friction, and deliver the level of service our merchants expect. We have escalated your concerns to our head of customer service and someone will be in touch ASAP. -Jennifer
Feb. 13, 2026
ClearSale Fraud Protection has been a game-changer for our business. The platform delivers reliable, accurate fraud detection while significantly reducing chargebacks and false declines. Their combination of advanced technology and expert manual review gives us confidence that legitimate customers are approved and risky transactions are properly handled.
Feb. 10, 2026
I've used ClearSale in a few of my stores, their ability to approve more orders and keep chargebacks low is unbeatable. Excited to start a new one soon.
Thank you so much for the wonderful review! We’re thrilled to hear ClearSale has been a great partner for your stores. We truly appreciate your support. If you ever need anything, we’re always here to help! Warmly, Jennifer
Feb. 3, 2026
Great customer service. We’ve worked with ClearSale for nearly four years, and their team has consistently helped protect our business. While messages escalated to senior support can take a bit longer at times, they always follow up in a timely and professional manner. We’re grateful to have ClearSale’s protection in place for our store.
Thank you so much for taking the time to share this review! We’re thrilled to hear that our partnership over the past four years has helped support and protect your business. Our team works hard to provide consistent, reliable service, and it means a lot to know that our follow‑through and professionalism have made a positive impact. We appreciate your understanding regarding the occasional delays when senior support is involved — our goal is always to ensure you receive the most complete and accurate assistance, even if it takes a little extra time. Thank you again for your trust in ClearSale. We truly value your partnership and look forward to continuing to support your growth and security. ClearSale!
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