ClearSale Fraud Protection
The reviews are strongly polarized, but the overall pattern is that many merchants find the app valuable for fraud prevention, chargeback reduction, and peace of mind. Positive reviews repeatedly mention that the service catches risky orders, reduces manual review work, integrates easily, and provides responsive, professional support from account managers and team members. Several merchants also say the app has helped them recover from fraud losses and that the approval/claim process can be smooth and effective when everything works as expected. On the negative side, a significant group of reviewers report serious problems with claims reimbursement, communication, and support responsiveness. Common complaints include denied or delayed chargeback claims, broken or inaccessible portal links, slow or copy-pasted responses, difficulty canceling, and feeling misled about what is actually covered. Some merchants also mention false positives, charges for transactions that were not protected, and frustration that the service can feel more like a sales pitch than customer support. In short, supporters see it as a useful fraud shield, while detractors feel the company does not reliably honor its guarantee or provide timely help when issues arise.
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They will deny most, if not all of your claims even with a signed proof of delivery, call it a "commercial dispute" despite the item being signed at the delivery address, and charge you for it. In the event you corner them with evidence and finally get them to approve a claim, they will say you have overdue invoices, depsite being on auto-pay, use the balance on the approved claim to "balance" the overdue invoices.
Thank you for for feedback and for being a valued client - We've escalated this to our client services team and they'll be in touch with you ASAP to get this resolved. ~Faye
Very resonable rates for peace of mind to weed out fraudulent orders. Very few have slipped through and when they did clear.sale covered us with no hassle. Attentive on the occasion we resubmit an order that was declined that we believe to be valid. Nothing but a great experience with this insurance against the fraudsters.
Support is very difficult to get in touch with, everything feels like a sales pitch rather than helping existing customers. They take a cut from every transaction despite not providing coverage for every transaction (transactions over a certain value are not protected even though you get charged for them). Responses are taking longer and longer to come through and false positives have increased making it difficult to justify this service.
We appreciate your candid input—it helps us identify where improvements are needed. Our team will continue working to refine our processes, reduce decision friction, and deliver the level of service our merchants expect. We have escalated your concerns to our head of customer service and someone will be in touch ASAP. -Jennifer
ClearSale Fraud Protection has been a game-changer for our business. The platform delivers reliable, accurate fraud detection while significantly reducing chargebacks and false declines. Their combination of advanced technology and expert manual review gives us confidence that legitimate customers are approved and risky transactions are properly handled.
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