ClearSale Fraud Protection
ClearSale has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the peace of mind and protection against fraudulent orders that the app provides. The customer service team, particularly mentioned individuals like Mirella and Ralph, has been praised for being responsive and helpful. Users also value the ease of use and quick setup process of ClearSale. However, on the negative side, some users have expressed frustration with the support team, citing difficulties in getting in touch and feeling like they are being given the runaround. There are also complaints about charges for transactions that are not fully covered by the service and delays in responses to inquiries. Despite these issues, the majority of users seem satisfied with the fraud protection and customer service offered by ClearSale.
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They will deny most, if not all of your claims even with a signed proof of delivery, call it a "commercial dispute" despite the item being signed at the delivery address, and charge you for it. In the event you corner them with evidence and finally get them to approve a claim, they will say you have overdue invoices, depsite being on auto-pay, use the balance on the approved claim to "balance" the overdue invoices.
Thank you for for feedback and for being a valued client - We've escalated this to our client services team and they'll be in touch with you ASAP to get this resolved. ~Faye
Very resonable rates for peace of mind to weed out fraudulent orders. Very few have slipped through and when they did clear.sale covered us with no hassle. Attentive on the occasion we resubmit an order that was declined that we believe to be valid. Nothing but a great experience with this insurance against the fraudsters.
Support is very difficult to get in touch with, everything feels like a sales pitch rather than helping existing customers. They take a cut from every transaction despite not providing coverage for every transaction (transactions over a certain value are not protected even though you get charged for them). Responses are taking longer and longer to come through and false positives have increased making it difficult to justify this service.
We appreciate your candid input—it helps us identify where improvements are needed. Our team will continue working to refine our processes, reduce decision friction, and deliver the level of service our merchants expect. We have escalated your concerns to our head of customer service and someone will be in touch ASAP. -Jennifer
ClearSale Fraud Protection has been a game-changer for our business. The platform delivers reliable, accurate fraud detection while significantly reducing chargebacks and false declines. Their combination of advanced technology and expert manual review gives us confidence that legitimate customers are approved and risky transactions are properly handled.
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