Secret Sneaker Store Online review for ClearSale Fraud Protection
July 10, 2025
Service is absolutely horrible. Asked to cancel some orders from cover and I was lied to about how many orders was 'not identified' but I showed them clearly we have been charged for them. And then we went on for about a full month of me asking for information of how the charged was calculated and everytime they try and send the document the link was broken, the request was blocked or some issue was happening where I cannot get access to the document. This is really starting to become a scam and hiding behind poor customer service will still charging me $2-3,000 every month. I was talking to Monalisa and she keeps reassuring me they are working asap and will fulfil my request but she keeps sending me broken links and leads me around in circles. I DO NOT RECOMMEND THEIR SERVICE
Hi Secret Sneaker Store team, your feedback is highly appreciated. Unfortunately, our team encountered technical issues that affected both the identification of the disputed orders and the delivery of the supporting documentation. These documents are essential for processing reimbursements accurately, and we recognize how the delays have added to your frustration. Please rest assured that your case is being handled with the highest priority and our goal is to resolve this matter as quickly and transparently as possible. We will be in touch and appreciate the opportunity to make things right. ~Monalisa
