The Music Farm review for ClearSale Fraud Protection

1 / 5

Dec. 1, 2025

Update: 12/1/2025: Still no contact from Clearsale. Even though they were going to "Escalate" to the head of their customer service on 11/07/25. Still no contact about getting reimbursed, no coverage for the fraud that THEY said was OK to send. Do not use this service...It is a complete scam! This app is a scam! After more than 4 years of having this app, we received our very first chargeback and have had little to no response from Clearsale. When they do respond, they are simply copy/paisting responses. They give you the runaround when pushing for reimbursement for a chargeback that THEY approved, even after you load up all the documents to their un-user friendly portal. Now I'm trying to cancel the service and can't get anyone to respond. The chargeback was only for a $25.00 sale...Could you image if it was something of high value? I just can't believe we wasted all this money each money thinking we were protected.

Using app

About 4 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to provide feedback. We've escalated your concern to our head of customer service and someone will be in touch ASAP to help resolve the issues you've been experiencing. ~Faye

ClearSale Fraud Protection for Shopify
ClearSale Fraud Protection
3.4 star
45 reviews

Prevent Fraud & Chargebacks | ClearSale Shopify App

Developer
Shopify App Store