Rating
2.4
feedback
11
chart
#3,802
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
0%
-
Less than a year
36%
-
More than a year
45%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of tracking team hours, user-friendly interface, and responsive customer support. However, negative themes include issues with updates causing PIN problems, lack of response from customer service, difficulty in updating employee information, and occasional app malfunctions. Some users found the app to be basic and requiring manual adjustments, making it less efficient for their needs. Overall, while some users found the app helpful and efficient, others experienced frustrations and limitations in its functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 2, 2023
This app is now garbage since the update. We are seeking a new app Time Clock App now... It was good while it lasted.
Jan. 27, 2023
Worked great until they did an update and then when I went to get my employees hours and run payroll my pin no longer worked.. then when I tried to reset it, it told me my email was invalid. Sent customer service messages, but no reply and no other way to contact support (like a phone number) so I was SOL. Left me with no way to access my employees hours or run payroll! Pretty frustrating! Will be finding a new software for time keeping.
Jan. 19, 2023
App updated yesterday. User interface changed, and none of our PINs worked. Five digit PINs, essential for us to identify where the staff member is working, weren't accepted. We got speedy support from Josh to help remedy the problem. In the future, however, we could use some warning ahead of these updates to make them seamless.
Feb. 11, 2021
It worked great until it wouldn't let me update any employees' hourly wage or add a new employee. I contacted support multiple times. One response from them only asking for more detail, which I provided, and after that...nothing! It's useless to me now...I'm switching.
Hey there, I hope this finds you well. I’m sorry to hear about your experience with our App, and with our Support Team. After reviewing our communications, it looks like there may be some emails getting lost in translation as I’m seeing quite a few reach outs from our team unanswered. With that being said, we don’t want to leave you with such a negative experience. Please reach out to us at [email protected] so we can work to make things right for you! All the best, Rhian Beutler COO/Co-founder
Aug. 10, 2020
It's nice having the time card built into the pos app, so it's easy for my employees to clock-in. Other than that, it's kind of a pain in the b. You have to go into each employee's time card in order to print. You also have to manually adjust the time period for each employee, before being able to print. It doesn't show the added up hours for the two week period on the individual time card. For us, it makes the time card it produces sort of useless. I still have to take the data and import it into easier to read and understand time card, so I can get the employees signatures on them. It's very basic, no thrills, and you still have to do a good amount of work. It might be better using paper time cards.
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