Rating
1.1
feedback
8
chart
#4,408
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
0%
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More than a year
100%
Reviews Summary
The reviews for this Shopify App are predominantly negative, with users expressing frustration over sudden malfunctions, lack of support, and communication issues. Many users reported that the app stopped working without warning, leading to difficulties in managing employee work hours and payroll. The lack of responsiveness from the developer and the inability to contact support through phone added to the users' dissatisfaction. On the positive side, one user mentioned receiving speedy support from a representative named Josh after an update caused PIN issues. However, the overall sentiment is that the app's reliability and customer service are major concerns.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
We have used this APP for about 6 years with few issues. Today it is down, our payroll is due in a few hours and you can't reach anybody. We will be switching immediately and would suggest anyone who uses them to abandon ship. I wish I could give them zero stars.
Nov. 6, 2025
This app is very inconsistent and the only way to contact support is through email. I would not recommend this app to anyone who wants to effectively keep track of their employees work hours. It definitely disrupts work flow when employees are not able to clock in and out, and payroll reports are not available on a consistent basis.
Oct. 21, 2025
Just randomly stopped working. no support. no information. Very frustrating
We’re sorry for the frustration this caused. Our app was affected by the recent AWS outage, which also took down our support tools and temporarily limited communication. As soon as everything was restored, our team responded to all affected merchants and followed up to ensure everything was working properly again.
Oct. 20, 2025
Basic functions. Worked for me while it was working. Then all of a sudden it kept giving me an error when I tried to log in to the back end. No communication from the developer. I cut my losses, have missing clock in report information for the last week, and switched to a different company that already is integrated better and way more intuitive.
We’re sorry to hear about your experience. Our app was temporarily affected by the recent AWS outage, which caused downtime for several Shopify apps and services. As soon as AWS resolved the issue, we had everything back up and running right away. We understand how frustrating that must have been and appreciate your patience during the incident. If you’d like, we can review your account and help recover any missing report data. Please reach out to our support team so we can assist directly.
Feb. 2, 2023
This app is now garbage since the update. We are seeking a new app Time Clock App now... It was good while it lasted.
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