ClockedIn
The reviews for this Shopify App highlight several recurring issues. Users have reported problems with accessing reports, inconsistent performance, lack of support, and disruptions to their workflow. Many merchants expressed frustration with the app suddenly not working, leading to difficulties in managing employee work hours and payroll. The lack of communication from the developer and unresponsive customer support were major pain points for users. Despite some positive feedback on past performance and quick support in one instance, the overall sentiment is negative due to the app's recent issues and lack of reliability.
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We have used this app for years, and it has worked fine, some minor glitches here and there. However this week, I am unable to access any reports, and have been having this issue for multiple days. I've tried to contact support 4 times now to no avail. I am now having to guess on my payroll because I cannot see my reports or get in contact with anyone. Their support is awful. We will be switching apps as soon as I can get everything swapped over.
We have used this APP for about 6 years with few issues. Today it is down, our payroll is due in a few hours and you can't reach anybody. We will be switching immediately and would suggest anyone who uses them to abandon ship. I wish I could give them zero stars.
This app is very inconsistent and the only way to contact support is through email. I would not recommend this app to anyone who wants to effectively keep track of their employees work hours. It definitely disrupts work flow when employees are not able to clock in and out, and payroll reports are not available on a consistent basis.
Just randomly stopped working. no support. no information. Very frustrating
We’re sorry for the frustration this caused. Our app was affected by the recent AWS outage, which also took down our support tools and temporarily limited communication. As soon as everything was restored, our team responded to all affected merchants and followed up to ensure everything was working properly again.
Basic functions. Worked for me while it was working. Then all of a sudden it kept giving me an error when I tried to log in to the back end. No communication from the developer. I cut my losses, have missing clock in report information for the last week, and switched to a different company that already is integrated better and way more intuitive.
We’re sorry to hear about your experience. Our app was temporarily affected by the recent AWS outage, which caused downtime for several Shopify apps and services. As soon as AWS resolved the issue, we had everything back up and running right away. We understand how frustrating that must have been and appreciate your patience during the incident. If you’d like, we can review your account and help recover any missing report data. Please reach out to our support team so we can assist directly.
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