ClockedIn
The reviews are overwhelmingly negative, with most users reporting that the app worked acceptably for a long time and then suddenly became unreliable or unusable. The biggest positive mentioned is that it previously handled basic time-tracking and payroll-related tasks well enough, and in one case support resolved an issue quickly. However, the negative feedback is much stronger: users describe outages, login failures, broken PINs, missing reports, inability to update employee information, and payroll disruptions. A major source of frustration is poor customer support, with repeated complaints about no replies, email-only support, and no phone number or timely communication. Several reviewers say they are switching to another app because the product became inconsistent after updates or stopped working altogether.
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We have used this app for years, and it has worked fine, some minor glitches here and there. However this week, I am unable to access any reports, and have been having this issue for multiple days. I've tried to contact support 4 times now to no avail. I am now having to guess on my payroll because I cannot see my reports or get in contact with anyone. Their support is awful. We will be switching apps as soon as I can get everything swapped over.
We have used this APP for about 6 years with few issues. Today it is down, our payroll is due in a few hours and you can't reach anybody. We will be switching immediately and would suggest anyone who uses them to abandon ship. I wish I could give them zero stars.
This app is very inconsistent and the only way to contact support is through email. I would not recommend this app to anyone who wants to effectively keep track of their employees work hours. It definitely disrupts work flow when employees are not able to clock in and out, and payroll reports are not available on a consistent basis.
Just randomly stopped working. no support. no information. Very frustrating
We’re sorry for the frustration this caused. Our app was affected by the recent AWS outage, which also took down our support tools and temporarily limited communication. As soon as everything was restored, our team responded to all affected merchants and followed up to ensure everything was working properly again.
Basic functions. Worked for me while it was working. Then all of a sudden it kept giving me an error when I tried to log in to the back end. No communication from the developer. I cut my losses, have missing clock in report information for the last week, and switched to a different company that already is integrated better and way more intuitive.
We’re sorry to hear about your experience. Our app was temporarily affected by the recent AWS outage, which caused downtime for several Shopify apps and services. As soon as AWS resolved the issue, we had everything back up and running right away. We understand how frustrating that must have been and appreciate your patience during the incident. If you’d like, we can review your account and help recover any missing report data. Please reach out to our support team so we can assist directly.
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