Closeby ‑ Store Locator
Customization and design quality worthy of your brand
Rating
4.9
feedback
19
chart
#2,180
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
53%
-
Less than a year
32%
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More than a year
5%
Reviews Summary
The Closeby app has received mostly positive reviews from users. Customers appreciate the user-friendly interface, easy customization options, and the ability to sync locations via Google Sheets. The support team is praised for being responsive and helpful, quickly addressing any issues that arise. Users also like the free plan that allows for testing before committing to a paid version. However, some users have mentioned minor glitches when adding multiple store locations at once and uploading banner photos. Overall, Closeby is seen as a valuable tool for integrating a map into Shopify websites, with potential for further improvements in functionality and ease of use.
Highlights
Review RSS Feed
All reviews
Jan. 30, 2026
Fantastic customer service, thank you to Brian for sorting my issue quickly and efficiently!
Sept. 18, 2024
Updated: The support team contacted me within 1 business day and fixed the error. It's a good sign, and the app works well again. When the app has an urgent error, you cannot find any support online, even after submitting a support ticket, you will get an email to tell u that you need to wait more 5 business days - "This message confirms that your request (XXX) has been received and will be reviewed by our support staff. Please note that we are a small operation, so our typical response time is 5 business days. We really appreciate your patience. For Shopify and Wix users, please send us your connected store url which can be found in your Closeby settings as well to help our team investigate your account. To add additional comments for our team, just continue replying to this email. In the meantime, feel free to check out our FAQ articles as well: https://closeby.zendesk.com/hc/en-us Thanks for writing in! Closeby Team"
Hi! We actually replied to your message within a business day - did you receive it? If not, please reach out to us at [email protected], we're committed to solving your issue quickly. -Brian
April 18, 2023
We love this app! We were able to easily customize it to fit our branding and it's very simple to use, organize by store-type, and keep up to date using a synced google sheet. We have over 300 retail partners and everyone has been very happy to be included on our snazzy map! We get tons of compliments on it. I recently had an issue with the map, which was completely unrelated to Closeby (it was a theme issue) and Matt at Closeby was wonderful and helped up get our cool map back up for the world to see. Five bazillion stars...We love our map and it's everything we could possibly ask for. Thank you Closeby! https://huntseatpaperco.com/pages/retailers
Oct. 24, 2022
We've been wanting to add a store locator to our website for a long time and we've finally gotten around to it. We chose Closeby after reviewing a handful of Shopify apps because of the seemingly easy set up and the fact that it was low impact to our site speed. Adding in locations is super easy and customizing the map is pretty simple too. The only thing that I think could be worked on is the glitch when attempting to add multiple store locations at once and uploading a banner photo for each. I had to keep refreshing the page after adding one because trying to add two in a row would just never load. I also think the adding in of store hours could be simplified just a bit without having to do each day one by one. Overall, Closeby is great and we are happy with our choice!
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