Closeby ‑ Store Locator
The reviews are overwhelmingly positive, with most merchants praising the app’s ease of use, clean design, and strong customization options. Many users highlight how quickly they were able to set up a store locator or map, and several mention that features like Google Sheets syncing, custom URLs, and branding controls make the app feel integrated with their store rather than like a separate tool. Support is another major strength: reviewers repeatedly mention fast, helpful, and friendly assistance from the team, often naming specific staff members and crediting support with resolving issues efficiently. The main negatives are relatively minor but recurring. A few users mention glitches or friction during setup, especially when integrating the app into a Shopify theme or adding multiple locations and images at once. Some also note limitations in the free plan, particularly the small number of free locations, and one review points out that support response times can be slower in urgent cases. Overall, the app is viewed as reliable, attractive, and valuable, with most criticism focused on small usability issues rather than core functionality.
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Fantastic customer service, thank you to Brian for sorting my issue quickly and efficiently!
Brian helped me out quickly and efficiently! Thank you.
Updated: The support team contacted me within 1 business day and fixed the error. It's a good sign, and the app works well again. When the app has an urgent error, you cannot find any support online, even after submitting a support ticket, you will get an email to tell u that you need to wait more 5 business days - "This message confirms that your request (XXX) has been received and will be reviewed by our support staff. Please note that we are a small operation, so our typical response time is 5 business days. We really appreciate your patience. For Shopify and Wix users, please send us your connected store url which can be found in your Closeby settings as well to help our team investigate your account. To add additional comments for our team, just continue replying to this email. In the meantime, feel free to check out our FAQ articles as well: https://closeby.zendesk.com/hc/en-us Thanks for writing in! Closeby Team"
Hi! We actually replied to your message within a business day - did you receive it? If not, please reach out to us at [email protected], we're committed to solving your issue quickly. -Brian
We love this app! We were able to easily customize it to fit our branding and it's very simple to use, organize by store-type, and keep up to date using a synced google sheet. We have over 300 retail partners and everyone has been very happy to be included on our snazzy map! We get tons of compliments on it. I recently had an issue with the map, which was completely unrelated to Closeby (it was a theme issue) and Matt at Closeby was wonderful and helped up get our cool map back up for the world to see. Five bazillion stars...We love our map and it's everything we could possibly ask for. Thank you Closeby! https://huntseatpaperco.com/pages/retailers
We've been wanting to add a store locator to our website for a long time and we've finally gotten around to it. We chose Closeby after reviewing a handful of Shopify apps because of the seemingly easy set up and the fact that it was low impact to our site speed. Adding in locations is super easy and customizing the map is pretty simple too. The only thing that I think could be worked on is the glitch when attempting to add multiple store locations at once and uploading a banner photo for each. I had to keep refreshing the page after adding one because trying to add two in a row would just never load. I also think the adding in of store hours could be simplified just a bit without having to do each day one by one. Overall, Closeby is great and we are happy with our choice!
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