Dalist review for CM Commerce: Email Marketing

March 13, 2018

I wanted to like this app so bad but after the customer service I got I am completely and utterly disappointed! My recommendation is, CHECK YOUR BILLING and the TIER they are charging you for! Apparently the associate and according to her "part owner" said they recently changed their billing (who knew this happened?), quote her, "Our billing system looks at your average monthly orders considering all orders over 12 months." Really? Note that they claimed on their site they charge for what "you actually use" at the end of the month. Which was not true. Their FAQs did not state any of what she was saying. She then let me know they charge at the beginning of the month now on this yearly average, which was no where explained on their website. She was glad I was able to identify this problem for them. Only after going back in forth with me and making some really "smart" rude comments about their billing system she then realized their wrong and finally agreed to refund. I double tripled checked I was now on their FREE plan since I no longer have this as my main store and she AND shopify guaranteed me I was on the FREE PLAN. Now forward 2 billing periods later, and over $140 dollars later they are still charging for a plan I don't use. I only realized Conversio was charging again because I went in to check my charges since they did not make sense (too high). I messaged the same lady and she said she had no idea why they (SHOPIFY) is charging but it's not them charging it's Shopify. Are you serious? The most unorganized and unprofessional company I've ever dealt with in Shopify. I am sad I experienced this with with them. Would they run an honest (billing wise) company I would love to have used it for my other projects. BOTTOM LINE FUTURE USERS: CHECK YOUR BILLING AND DON'T TRUST IF THE APP SAYS "FREE PLAN" THEY CHARGE EVEN IF YOU DON'T APPROVE CHARGES OR UPGRADES.