Burke Mercantile review for CM Commerce: Email Marketing

May 7, 2019

I got this to replace Mailchimp since their integration with Shopify is ending. I really like the wide variety of pre-made templates for follow ups with customers, and after a month I've already seen a few conversions from them. It's relatively interface friendly, as someone not super tech savvy it's been pretty straight forward to build emails. I am a bit bummed about the monthly price, as I was on a free plan with Mailchimp and being such a small company, I don't need to send excessive amounts of emails, but hopefully over time it will prove to be worth the price. I will say there are a few features that have been difficult for me to implement on my own, even with the Conversio instructions. I had to get their help to verify my domain to intergrate my email marketing customer list from Shopify. I also reached out for help with adding code/widget to show reviews left through Conversio follow up emails, but they wouldn't help me without charging me a fee. I feel if I am paying a monthly fee, it should include help with these available features if their provided instructions are not enough for me to complete on my own. Other than that, I've enjoyed the service so far and hope it will work out long term.