Coco: AI Cart Recovery & Chat
Coco AI Marketing Automation Abandoned Cart
Rating
4.7
feedback
51
chart
#5,174
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
4%
-
Less than a month
39%
-
Less than a year
45%
-
More than a year
0%
Reviews Summary
COCO AI, specifically the WhatsApp AI Cart Recovery feature, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, many users have highlighted the significant increase in revenue and conversions attributed to the app. The direct responses to customer queries through WhatsApp have reduced the need for human customer support, leading to improved efficiency. Users appreciate the seamless integration with WhatsApp, personalized messages, and the AI-driven cart recovery feature, which has helped recover abandoned carts and boost sales. The app's user-friendly interface, quick setup, and responsive customer support have been praised as well. However, some negative reviews mention issues with support responsiveness, billing transparency, and automatic subscription renewals without clear notification, leading to dissatisfaction and trust issues.
Highlights
Review RSS Feed
All reviews
June 12, 2025
It's a shame I did not learn about COCO AI sooner! 17% of revenue attributed to COCO AI - that only make sit worth it. On a consumer point - it offers direct responses to their questions - minimizing human customer support drastically. I highly recommend suing COC AI for your store.
May 16, 2025
Gamechanger from the first day of use. There is a reality in Europe, and it is the clear dominance of Whatsapp as a communication channel. Being able to impact our customers on their most used app on a daily basis is key. Outstanding support from their team and results from minute one make Coco: AI WhatsApp Marketing a must for any ecommerce that does not want to lose sales.
May 12, 2025
Their support is horrible, basically no reply. needed to update whatsapp number no way to do so, and no one to reach out to for help.
March 19, 2025
well, team has read my messages without any response. not help at all
Hey Roxie team. As we responded over email we are happy to help you get set up. Apologies again if our original response wasn't fast enough but would be happy to get your account set up this week if you're ready!
Feb. 20, 2025
Manque de transparence et pratiques discutables Notre expérience avec Coco IA a été décevante. Nous avions convenu d’un test sur un mois, mais celui-ci n’a pas été respecté et l’abonnement a continué automatiquement sans notification claire. Aucun email de facturation pour l’inactivité ne nous a été envoyé, ce qui nous donne vraiment l’impression d’une vente forcée. Lorsqu’on a demandé un remboursement, ils ont refusé, ce qui n’est pas une façon très honnête de procéder. Nous voyons du potentiel dans leur outil, mais avec de telles pratiques, difficile de leur faire confiance. Une approche plus transparente et un meilleur service client auraient clairement changé la donne.
Thank you for your review. We're happy to discuss and figure out a way to make sure that you are happy and get the full value Coco. We've reached out a couple of times over email and are looking forward to working through this together.
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