Coco: AI Cart Recovery & Chat
COCO AI is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, many users have highlighted the app's effectiveness in recovering abandoned carts and boosting sales. The AI-powered WhatsApp integration is praised for its seamless automation, personalized messages, and direct customer engagement, leading to significant improvements in conversion rates. Users also appreciate the user-friendly interface, responsive customer support, and the quick results they have seen in terms of revenue growth. However, some negative reviews mention issues with customer support, lack of responsiveness, and concerns about billing transparency, with some users feeling misled by subscription practices.
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It's a shame I did not learn about COCO AI sooner! 17% of revenue attributed to COCO AI - that only make sit worth it. On a consumer point - it offers direct responses to their questions - minimizing human customer support drastically. I highly recommend suing COC AI for your store.
Gamechanger from the first day of use. There is a reality in Europe, and it is the clear dominance of Whatsapp as a communication channel. Being able to impact our customers on their most used app on a daily basis is key. Outstanding support from their team and results from minute one make Coco: AI WhatsApp Marketing a must for any ecommerce that does not want to lose sales.
Their support is horrible, basically no reply. needed to update whatsapp number no way to do so, and no one to reach out to for help.
well, team has read my messages without any response. not help at all
Hey Roxie team. As we responded over email we are happy to help you get set up. Apologies again if our original response wasn't fast enough but would be happy to get your account set up this week if you're ready!
Manque de transparence et pratiques discutables Notre expérience avec Coco IA a été décevante. Nous avions convenu d’un test sur un mois, mais celui-ci n’a pas été respecté et l’abonnement a continué automatiquement sans notification claire. Aucun email de facturation pour l’inactivité ne nous a été envoyé, ce qui nous donne vraiment l’impression d’une vente forcée. Lorsqu’on a demandé un remboursement, ils ont refusé, ce qui n’est pas une façon très honnête de procéder. Nous voyons du potentiel dans leur outil, mais avec de telles pratiques, difficile de leur faire confiance. Une approche plus transparente et un meilleur service client auraient clairement changé la donne.
Thank you for your review. We're happy to discuss and figure out a way to make sure that you are happy and get the full value Coco. We've reached out a couple of times over email and are looking forward to working through this together.
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