Coco: AI Cart Recovery & Chat for Shopify

Coco: AI Cart Recovery & Chat

Recover more abandoned carts with AI WhatsApp Marketing.
Developer
Coco
Rating
4.6
Feedback
49
Reviews
Chart
#3,679
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Coco AI WhatsApp Marketing app are overwhelmingly positive, highlighting its effectiveness in recovering abandoned carts, enhancing customer engagement through WhatsApp, and boosting sales. Users praise the app for its seamless integration with WhatsApp, AI-driven cart recovery features, personalized messages, and user-friendly interface. The support team is also commended for being responsive and helpful. However, there are a few negative reviews mentioning issues with customer support, lack of response, and billing transparency. Overall, the app is highly recommended for ecommerce merchants looking to improve conversions and customer communication through WhatsApp.

Time spent using app
How long merchants keep the app installed.
Less than an hour 12%
Less than a day 4%
Less than a month 37%
Less than a year 47%
More than a year 0%
All reviews
5 / 5 Share
Aug. 4, 2026

Nous sommes très satisfaits de Coco AI. Cet outil nous permet de gagner un temps précieux au quotidien tout en proposant des réponses qualitatives, bien structurées et parfaitement adaptées à l'image de notre marque. Il allège la charge de travail de notre service après-vente et nous aide à rester réactifs, même avec un volume important de demandes. Un grand merci également à Eva, toujours disponible, à l'écoute et d'un grand professionnalisme. Son accompagnement, sa réactivité et sa gentillesse font toute la différence. C'est un vrai plaisir de collaborer avec elle

Store Using app Total reviews Average rating
5 / 5 Share
June 12, 2025

It's a shame I did not learn about COCO AI sooner! 17% of revenue attributed to COCO AI - that only make sit worth it. On a consumer point - it offers direct responses to their questions - minimizing human customer support drastically. I highly recommend suing COC AI for your store.

Store Using app Total reviews Average rating
Curly's Way 3 months 3 5.0
5 / 5 Share
May 16, 2025

Gamechanger from the first day of use. There is a reality in Europe, and it is the clear dominance of Whatsapp as a communication channel. Being able to impact our customers on their most used app on a daily basis is key. Outstanding support from their team and results from minute one make Coco: AI WhatsApp Marketing a must for any ecommerce that does not want to lose sales.

Store Using app Total reviews Average rating
JaranaRetail 21 days 5 5.0
1 / 5 Share
May 12, 2025

Their support is horrible, basically no reply. needed to update whatsapp number no way to do so, and no one to reach out to for help.

Store Using app Total reviews Average rating
Glowssip 13 days 12 2.7
1 / 5 Share
March 19, 2025

well, team has read my messages without any response. not help at all

Store Using app Total reviews Average rating
Roxie Cosmetics About 23 hours 5 2.6
Developer Reply

Hey Roxie team. As we responded over email we are happy to help you get set up. Apologies again if our original response wasn't fast enough but would be happy to get your account set up this week if you're ready!

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