Cashfree CODFIRM
Reduce COD RTOs and improve conversion with One Click Checkout
Rating
3.6
feedback
49
chart
#7,729
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
27%
-
Less than a year
51%
-
More than a year
14%
Reviews Summary
The reviews for the CODFIRM app are quite polarized, with a mix of extremely negative and highly positive feedback. On the negative side, many users have complained about the app being hard to install and experiencing issues with functionality. The customer support has been a major point of contention, with users expressing frustration over slow responses and lack of understanding of Shopify or collaborator access. Some users even mentioned that the app didn't load at all, making it impossible to use. However, on the positive side, users have praised the app for its effectiveness in managing COD transactions, reducing fake orders, and improving order confirmation processes. The exceptional customer service provided by the CODFIRM team has been highlighted, with users appreciating the swift responsiveness and personalized assistance. Overall, while there are significant issues with installation and support, the app's features and support quality have garnered high praise from satisfied users.
Highlights
Review RSS Feed
All reviews
March 12, 2026
We've been using this app for quite some time and it has significantly improved our COD order management. The OTP verification and confirmation process helps ensure genuine orders, which has reduced fake orders, cancellations, and RTO issues. The ability to convert COD orders to prepaid is a great feature and has worked smoothly for our store. Integration was easy and the system runs reliably without any major issues. Another highlight is the excellent support from the team — they are responsive, helpful, and quick to resolve any queries. Overall, it has made our order confirmation process much more efficient and transparent. Highly recommended for stores dealing with COD orders.
June 12, 2025
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
June 7, 2025
Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.
Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM
April 24, 2025
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Feb. 21, 2025
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Using app
About 1 year
Total reviews
3
Average rating
3.7
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver. We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
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