Cashfree CODFIRM & Checkout
Managing COD & RTO | Improve Checkout Conversion
Rating
3.1
feedback
47
chart
#4,759
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
26%
-
Less than a year
53%
-
More than a year
17%
Reviews Summary
The reviews for the CODFIRM app on Shopify are quite polarized, with a mix of extremely negative and highly positive feedback. On the negative side, many users expressed frustration with the app's installation process and the lack of helpful support from the team. Issues such as the app not working, unresponsive customer support, and difficulties in communication were common themes in the negative reviews. However, on the positive side, users praised the app for its effectiveness in managing COD transactions, reducing fake orders, and improving order confirmation processes. The standout feature for many was the exceptional customer service provided by the CODFIRM team, with users highlighting the prompt responsiveness and assistance received.
Highlights
Review RSS Feed
All reviews
June 12, 2025
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
April 24, 2025
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Feb. 21, 2025
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Using app
About 1 year
Total reviews
3
Average rating
3.7
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver. We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
Feb. 16, 2025
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there, We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone. Our support queries can be sent to care@cashfree.com. You can also loop me in at sajmal.yousef@cashfree.com to assist you. Sajmal Yousef Cashfree Paymens
April 24, 2024
The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment. Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly addressing any inquiries or concerns. Their dedication to providing a frictionless user experience has greatly solidified our confidence in the platform. In conclusion, we are extremely satisfied and enthusiastically endorse CODFIRM!
Thank you for your kind words and positive feedback! t’s especially encouraging to know that our support team’s responsiveness and assistance have made a meaningful impact. We truly value your partnership and look forward to continuing to support your growth. ★EM
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