Cashfree CODFIRM & Checkout
Managing COD & RTO | Improve Checkout Conversion
Rating
4.1
feedback
82
chart
#4,292
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
9%
-
Less than a month
34%
-
Less than a year
46%
-
More than a year
10%
Reviews Summary
The reviews for the CODFIRM Shopify App are overwhelmingly positive, highlighting the app's effectiveness in managing Cash on Delivery (COD) transactions, reducing Return to Origin (RTO) rates, and streamlining order confirmation processes. Users praise the seamless integration of OTP verification for COD orders, the ability to convert COD orders to prepaid, and the feature of sending order updates via WhatsApp. The exceptional customer support provided by the CODFIRM team is a recurring theme in the reviews, with users appreciating the prompt assistance and dedication to ensuring a smooth user experience. However, there are a few negative reviews mentioning issues with app loading and slow customer support response times.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 22, 2025
Terrible support, app has not been working for 10 days and no response yet.
Feb. 21, 2025
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Using app
About 1 year
Total reviews
3
Average rating
3.7
Feb. 16, 2025
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there, We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone. Our support queries can be sent to care@cashfree.com. You can also loop me in at sajmal.yousef@cashfree.com to assist you. Sajmal Yousef Cashfree Paymens
April 24, 2024
The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment. Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly addressing any inquiries or concerns. Their dedication to providing a frictionless user experience has greatly solidified our confidence in the platform. In conclusion, we are extremely satisfied and enthusiastically endorse CODFIRM!
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