Cashfree CODFIRM & Checkout
Managing COD & RTO | Improve Checkout Conversion
Rating
3.4
feedback
48
chart
#6,164
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
27%
-
Less than a year
54%
-
More than a year
15%
Reviews Summary
The reviews for the CODFIRM app are quite polarized, with a mix of extremely negative and overwhelmingly positive feedback. On the negative side, several users expressed frustration with the app's installation process and the lack of helpful customer support. Some mentioned long response times, difficulty in reaching the support team, and issues with understanding how the app works with Shopify. However, on the positive side, many users praised the app for its effectiveness in managing Cash on Delivery (COD) transactions, reducing Return to Origin (RTO) rates, and verifying genuine orders. The standout feature for most users was the seamless integration of OTP verification for COD orders, which significantly improved order confirmation processes and customer trust. Additionally, the exceptional customer support provided by the CODFIRM team was highlighted as a key factor in the app's success, with users appreciating the prompt assistance and personalized guidance provided by the team members.
Highlights
Review RSS Feed
All reviews
June 12, 2025
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
April 24, 2025
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Feb. 21, 2025
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Using app
About 1 year
Total reviews
3
Average rating
3.7
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver. We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
Feb. 16, 2025
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there, We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone. Our support queries can be sent to [email protected]. You can also loop me in at [email protected] to assist you. Sajmal Yousef Cashfree Paymens
April 24, 2024
The incorporation of CODFIRM into our system has seamlessly streamlined our COD transaction management, significantly enhancing our order confirmation process and ensuring more reliable order fulfillment. Throughout our engagement, the exceptional support provided by the CODFIRM team has been a standout feature. Their swift responsiveness and adept assistance have been instrumental in promptly addressing any inquiries or concerns. Their dedication to providing a frictionless user experience has greatly solidified our confidence in the platform. In conclusion, we are extremely satisfied and enthusiastically endorse CODFIRM!
Thank you for your kind words and positive feedback! t’s especially encouraging to know that our support team’s responsiveness and assistance have made a meaningful impact. We truly value your partnership and look forward to continuing to support your growth. ★EM
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