Cashfree CODFIRM & Checkout
Managing COD & RTO | Improve Checkout Conversion
Rating
3.3
feedback
47
chart
#6,163
All reviews
Review RSS Feed
June 12, 2025
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
April 24, 2025
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Feb. 21, 2025
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Using app
About 1 year
Total reviews
3
Average rating
3.7
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver. We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
Feb. 16, 2025
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there, We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone. Our support queries can be sent to [email protected]. You can also loop me in at [email protected] to assist you. Sajmal Yousef Cashfree Paymens
Oct. 9, 2024
I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward.
Hi there, we're truly sorry to hear about your experience. This isn’t the service we aim to deliver, and we’d love to understand more so we can look into what went wrong. Could you please drop your details by filling the form link: "https://t.co/nMHWvIX5eD"? We will get in touch with you as soon as possible to take this forward.