Cashfree CODFIRM
The reviews for the CODFIRM app on Shopify are overwhelmingly positive, with users praising its effectiveness in managing Cash on Delivery (COD) orders, reducing fake orders, and improving order confirmation processes. The OTP verification feature and the ability to convert COD orders to prepaid have been highlighted as key benefits, leading to a decrease in cancellations and Return to Origin (RTO) issues. Users also appreciate the seamless integration, reliable system performance, and excellent customer support provided by the CODFIRM team. However, there are some negative reviews mentioning difficulties in installation and slow response times from the support team, which have led to frustrations for some users.
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We've been using this app for quite some time and it has significantly improved our COD order management. The OTP verification and confirmation process helps ensure genuine orders, which has reduced fake orders, cancellations, and RTO issues. The ability to convert COD orders to prepaid is a great feature and has worked smoothly for our store. Integration was easy and the system runs reliably without any major issues. Another highlight is the excellent support from the team — they are responsive, helpful, and quick to resolve any queries. Overall, it has made our order confirmation process much more efficient and transparent. Highly recommended for stores dealing with COD orders.
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.
Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM
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