Cashfree CODFIRM
Reduce COD RTOs and improve conversion with One Click Checkout
Rating
3.9
feedback
50
chart
#6,903
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
26%
-
Less than a year
52%
-
More than a year
14%
Reviews Summary
The reviews for the CODFIRM app are a mix of positive and negative feedback. Positive aspects highlighted include the app's effectiveness in managing COD transactions, reducing fake orders, improving order confirmation processes, and providing excellent customer support. Users appreciate features like OTP verification, seamless conversion of COD orders to prepaid, and integration with WhatsApp for notifications. However, negative reviews mention difficulties in installation, app downtime, and slow or unhelpful customer support. Some users experienced issues with the app not working and delays in responses from the support team.
Highlights
Review RSS Feed
All reviews
March 12, 2026
We've been using this app for quite some time and it has significantly improved our COD order management. The OTP verification and confirmation process helps ensure genuine orders, which has reduced fake orders, cancellations, and RTO issues. The ability to convert COD orders to prepaid is a great feature and has worked smoothly for our store. Integration was easy and the system runs reliably without any major issues. Another highlight is the excellent support from the team — they are responsive, helpful, and quick to resolve any queries. Overall, it has made our order confirmation process much more efficient and transparent. Highly recommended for stores dealing with COD orders.
June 12, 2025
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
June 7, 2025
Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.
Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM
April 24, 2025
Terrible support, app has not been working for 10 days and no response yet. EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more