Cashfree CODFIRM
The reviews are overwhelmingly positive, with many merchants praising the app for solving key COD pain points such as fake orders, RTO reduction, OTP verification, and converting COD orders to prepaid. Users frequently mention that the app is easy to integrate, simple to use, and effective at streamlining order confirmation and improving operational efficiency. Another major strength is the support team: many reviewers describe the founders and support staff as responsive, helpful, knowledgeable, and willing to assist quickly, sometimes even with custom requests or late-night help. The negative feedback is concentrated around reliability and support responsiveness. Several reviewers report installation difficulties, the app not loading, downtime, or the app stopping unexpectedly, which in some cases caused order cancellations or business disruption. A recurring complaint is slow or absent support responses, with some users waiting days for help and feeling that issues were not resolved promptly. A smaller set of reviews also mention missing customization options or feature gaps, suggesting the app is strong in core COD verification but could improve in flexibility and stability.
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We've been using this app for quite some time and it has significantly improved our COD order management. The OTP verification and confirmation process helps ensure genuine orders, which has reduced fake orders, cancellations, and RTO issues. The ability to convert COD orders to prepaid is a great feature and has worked smoothly for our store. Integration was easy and the system runs reliably without any major issues. Another highlight is the excellent support from the team — they are responsive, helpful, and quick to resolve any queries. Overall, it has made our order confirmation process much more efficient and transparent. Highly recommended for stores dealing with COD orders.
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.
Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM
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