Rating

4.4

feedback

158

Reviews

chart

#3,226

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    2%
  • Less than a month
    20%
  • Less than a year
    75%
  • More than a year
    1%

Reviews Summary

The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include the app's ability to improve conversion rates for Cash on Delivery (COD) businesses, excellent customer support, easy installation, and streamlined checkout processes. Users appreciate features like upsells, quantity discounts, and order exports. However, negative feedback revolves around issues such as frequent downtime, slow loading times, unresponsive customer support, and bugs in the app. Some users also mentioned false advertising regarding payment methods and difficulties in removing the app from their store.

Highlights

Mixed reviews highlighting both positive and negative aspects of the app
Positive feedback on improving conversion rates and customer support
Negative feedback on frequent downtime, slow loading times, and unresponsive customer support
Appreciation for features like upsells, quantity discounts, and order exports
Issues with bugs, false advertising, and difficulties in removing the app

Rating Breakdown

  • 5
    85% (135 ratings)
  • 4
    2% (3 ratings)
  • 3
    4% (6 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (14 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 24, 2024

I am very disappointed with CodeMaster. The platform frequently experiences downtime, which prevents sales from coming through on my store. This isn’t the only issue; I’ve tried contacting support multiple times by sending messages, but I haven’t received any response. To clarify, this is not the first time I’ve faced this issue. I’ve reached out to you two or three times before, and once again, I sent a message regarding this recent problem, but there was still no reply. What’s even more frustrating is that the losses caused by these downtimes can exceed the monthly subscription cost or even the Facebook ad budget I allocate to boost sales. On a positive note, when the store is working, it operates very smoothly, and sales come in excellently, which proves that the platform has great potential if the issues with downtime and lack of support are resolved. However, these recurring issues, especially the lack of response from your support team, severely harm the user experience. With all due respect, these problems need to be addressed urgently to improve your service.

Store

yk shop

Using app

6 months

Total reviews

4

Average rating

4.0

Developer Reply

Dear Customer, Thank you for using the CODMonster app for your store needs. We sincerely apologize for the inconvenience you experienced. We typically respond to support queries within 2 to 5 hours on weekdays, but our response time may be longer on weekends. We appreciate your patience as we worked to address your concerns. Regarding the downtime, we noticed that a few products in your store needed reconfiguration. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thank you!

5 / 5 Share

Nov. 16, 2024

Store

KELAA

Using app

1 day

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 7, 2024

Worst APP ever

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Thank you for using our app, and we are sorry to hear that you were not satisfied with your experience. You previously contacted us via email and mentioned that your website was blocked. As we explained to you at that time, you had uninstalled our app on 01/07/2024. It is possible that you installed another app and mistakenly thought it was the cause of the problem. Since your review was posted one month and seven days after uninstalling our app, this suggests that the issue was not caused by our app. We kindly ask you to verify this matter, and if you find that your review was due to a misunderstanding, we would appreciate it if you could remove it, as it negatively impacts us. We are always here to support you if you need any further assistance. Thank you for your understanding.

5 / 5 Share

July 23, 2024

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

best conversion rate for cod I have ever seen also a great support thank you

Store

gaa

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear that our application has had a positive impact on your shop! Thank you for your feedback and your confidence. Best regards The CodMonster Team.

All reviews

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