COD Form & Upsell ‑ CodMonster
CodMonster COD Form & Upsell - Shopify App Store
Rating
4.3
feedback
158
chart
#2,191
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
2%
-
Less than a month
20%
-
Less than a year
75%
-
More than a year
1%
Reviews Summary
The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include easy order placement, great customer support, and improvements in cash on delivery (COD) businesses. Users appreciate the smooth operation of the app when it works, the seamless checkout process, and the helpful support team. However, negative feedback revolves around issues like frequent downtime, lack of response from the support team, slow loading times, and bugs in the app. Some users also mentioned false advertising and problems with server speed and form downtime.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 24, 2024
I am very disappointed with CodeMaster. The platform frequently experiences downtime, which prevents sales from coming through on my store. This isn’t the only issue; I’ve tried contacting support multiple times by sending messages, but I haven’t received any response. To clarify, this is not the first time I’ve faced this issue. I’ve reached out to you two or three times before, and once again, I sent a message regarding this recent problem, but there was still no reply. What’s even more frustrating is that the losses caused by these downtimes can exceed the monthly subscription cost or even the Facebook ad budget I allocate to boost sales. On a positive note, when the store is working, it operates very smoothly, and sales come in excellently, which proves that the platform has great potential if the issues with downtime and lack of support are resolved. However, these recurring issues, especially the lack of response from your support team, severely harm the user experience. With all due respect, these problems need to be addressed urgently to improve your service.
Dear Customer, Thank you for using the CODMonster app for your store needs. We sincerely apologize for the inconvenience you experienced. We typically respond to support queries within 2 to 5 hours on weekdays, but our response time may be longer on weekends. We appreciate your patience as we worked to address your concerns. Regarding the downtime, we noticed that a few products in your store needed reconfiguration. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thank you!
Aug. 7, 2024
Worst APP ever
Hello, Thank you for using our app, and we are sorry to hear that you were not satisfied with your experience. You previously contacted us via email and mentioned that your website was blocked. As we explained to you at that time, you had uninstalled our app on 01/07/2024. It is possible that you installed another app and mistakenly thought it was the cause of the problem. Since your review was posted one month and seven days after uninstalling our app, this suggests that the issue was not caused by our app. We kindly ask you to verify this matter, and if you find that your review was due to a misunderstanding, we would appreciate it if you could remove it, as it negatively impacts us. We are always here to support you if you need any further assistance. Thank you for your understanding.
July 6, 2024
best conversion rate for cod I have ever seen also a great support thank you
We're delighted to hear that our application has had a positive impact on your shop! Thank you for your feedback and your confidence. Best regards The CodMonster Team.
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