COD Form & Upsell ‑ CodMonster
CodMonster COD Form & Upsell - Shopify App Store
Rating
3.9
feedback
13
chart
#4,877
All reviews
Review RSS Feed
Nov. 24, 2024
I am very disappointed with CodeMaster. The platform frequently experiences downtime, which prevents sales from coming through on my store. This isn’t the only issue; I’ve tried contacting support multiple times by sending messages, but I haven’t received any response. To clarify, this is not the first time I’ve faced this issue. I’ve reached out to you two or three times before, and once again, I sent a message regarding this recent problem, but there was still no reply. What’s even more frustrating is that the losses caused by these downtimes can exceed the monthly subscription cost or even the Facebook ad budget I allocate to boost sales. On a positive note, when the store is working, it operates very smoothly, and sales come in excellently, which proves that the platform has great potential if the issues with downtime and lack of support are resolved. However, these recurring issues, especially the lack of response from your support team, severely harm the user experience. With all due respect, these problems need to be addressed urgently to improve your service.
Dear Customer, Thank you for using the CODMonster app for your store needs. We sincerely apologize for the inconvenience you experienced. We typically respond to support queries within 2 to 5 hours on weekdays, but our response time may be longer on weekends. We appreciate your patience as we worked to address your concerns. Regarding the downtime, we noticed that a few products in your store needed reconfiguration. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thank you!
Aug. 7, 2024
Worst APP ever
Hello, Thank you for using our app, and we are sorry to hear that you were not satisfied with your experience. You previously contacted us via email and mentioned that your website was blocked. As we explained to you at that time, you had uninstalled our app on 01/07/2024. It is possible that you installed another app and mistakenly thought it was the cause of the problem. Since your review was posted one month and seven days after uninstalling our app, this suggests that the issue was not caused by our app. We kindly ask you to verify this matter, and if you find that your review was due to a misunderstanding, we would appreciate it if you could remove it, as it negatively impacts us. We are always here to support you if you need any further assistance. Thank you for your understanding.
Oct. 16, 2023
THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM AND THAT REALY IMPACT THE RESULTS
Hello , Thank you for your feedback. We sincerely apologize for the inconvenience caused by server downtimes. 😔 We understand how frustrating it can be when the service is interrupted. We are continuously working to improve our infrastructure to ensure more reliable uptime. Your feedback is valuable and helps us to make necessary improvements. 🛠️ Could you please provide more details about when these downtimes occurred? We're committed to solving this issue and ensuring a smoother experience for you and all our users. 💪 Thank you for your patience and for helping us become better. 🙏 Best regards, The COD Monster Team
Aug. 17, 2023
they have many problem ,and customer care they dont answer in time ,the server is very heavy and not responding when you uninstall the app the code sit there in your store i wait for one month and i dont see any change from them
Hello , Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced. 😔 We understand how important timely support and a responsive server are. Our team is working diligently to address these issues and improve our customer service. 🛠️ Regarding the code remaining in your store after uninstallation, we apologize for this oversight and are taking steps to resolve it promptly. 💡 Could you please provide more details about the problems you encountered? Your feedback helps us make the necessary improvements. Thank you for your patience and for helping us get better. 🙏 Best regards, The COD Monster Team