COD Form & Upsell ‑ CodMonster
CodMonster COD Form & Upsell - Shopify App Store
Rating
4.4
feedback
157
chart
#2,186
All reviews
Rating Breakdown
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Oct. 23, 2023
So Bad
We sincerely appreciate your feedback, even though it appears that you've had a less-than-ideal experience with our application. We are committed to improving and providing the best service to our users. We would greatly value the opportunity to learn more about the issues you've encountered. Your input can help us pinpoint the exact problems and take the necessary steps to enhance our application. Our team is dedicated to delivering a high-quality experience to our users, and your review is a valuable part of that process. If you're willing to share more details or if there's anything specific you'd like assistance with, please don't hesitate to let us know. Your feedback is essential in our journey to constantly improve, and we hope that we can work together to address any concerns you may have. Thank you for taking the time to share your thoughts. Best regards,
Oct. 16, 2023
THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM AND THAT REALY IMPACT THE RESULTS
Hello , Thank you for your feedback. We sincerely apologize for the inconvenience caused by server downtimes. 😔 We understand how frustrating it can be when the service is interrupted. We are continuously working to improve our infrastructure to ensure more reliable uptime. Your feedback is valuable and helps us to make necessary improvements. 🛠️ Could you please provide more details about when these downtimes occurred? We're committed to solving this issue and ensuring a smoother experience for you and all our users. 💪 Thank you for your patience and for helping us become better. 🙏 Best regards, The COD Monster Team
Oct. 5, 2023
Equipe sérieuse & toujours à l'écoute pour résoudre les problèmes techniques.
Sept. 29, 2023
really it's the best theme for people who work COD, I also want to thank the team for their support which is very satisfied You are the best in COD.
Sept. 20, 2023
It shows the possibility of having multiple payment methods in the screenshots, but it's NOT really doable. Developer confirmed it's not something that can be done with this plugin. Very not happy with them, false advertising.
Dear ilVolantino, Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. To activate the "Payment with Card" feature, please follow these steps: Open the application. Navigate to the "Form Settings" section. Look for the option labeled "Activate Button." Click on it to enable the "Show Payment with Card" button. Once you've completed these steps, the payment option with a card should be accessible as advertised. If you encounter any further issues or have additional questions, please feel free to reach out to our support team for assistance. We appreciate your feedback, and your input helps us improve our app for all users. Best regards, CodMonster
Sept. 14, 2023
still have unusual understanding issues but i hope will be able to share a clear review soon
Dear customer, Thank you for your feedback and rating. We apologize for any unusual understanding issues you have been experiencing. We appreciate your understanding and patience. We are constantly working to improve your experience with us, and we hope that you will be able to share a clearer review soon once these issues have been resolved. If you need any further support or have any questions, please do not hesitate to contact our support team. We will be happy to assist you. Thank you again for your understanding, and we look forward to seeing your next review. Best regards, CodMonster
Aug. 29, 2023
00 IF I COULD THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM AND THAT REALY IMPACT THE RESULTS THE SUPPORT IS SO LAZY THEY DONT ANSWER YOUR QUESTIONS YOU JUST NEED TO WAIT IF YOU HAVE ANY PROBLEM WITH THEM JUST BE SURE THAT YOU WILL FIX IT AFTER 48 H OR MORE EVEN IF HE IS SMALL PROBLEM THE CONVERSION RATE IS SO BAD IM USING IT SINCE MARCH 2023 TIL TODAY AUGUST 2023 BAD EXPERIENCE I DONT RECOMENDE IT
Thanks for taking so much time and effort to express your experience to focus on the points that you were not happy about even though we have provided premium support for you, even though the owner was trying to provide you with technical support via other channels (facebook) to make sure it will be handled fast, the owner also tried to fix some requirements you wanted and was always responded, moreover, the support was treating your cases with urgency, but sometimes you need to wait you can't have all the requirements in your mind to be executed in less than 5 mins. after countless efforts that's all you could do was write such a genuine review, We still appreciate you using codmonster and we will always try to help all codmonster users regardless.
Aug. 17, 2023
they have many problem ,and customer care they dont answer in time ,the server is very heavy and not responding when you uninstall the app the code sit there in your store i wait for one month and i dont see any change from them
Hello , Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced. 😔 We understand how important timely support and a responsive server are. Our team is working diligently to address these issues and improve our customer service. 🛠️ Regarding the code remaining in your store after uninstallation, we apologize for this oversight and are taking steps to resolve it promptly. 💡 Could you please provide more details about the problems you encountered? Your feedback helps us make the necessary improvements. Thank you for your patience and for helping us get better. 🙏 Best regards, The COD Monster Team