Goodman's Interiors & Antiques review for Cohub Inventory Counting
Jan. 6, 2023
Deleted the app after I repeatedly was unable to download a spreadsheet of our inventory. Wanted this app to use for our manual inventory count that we do annually. Right at the start the download information appeared rather quickly however when I needed to download everything so I could view the report and compare this information to the information in Shopify, I could not. I needed this to start and again later after we completed the scanning. I wasn’t able to do this as the system was only providing me with a download of a statement regarding their auto pay charge for the app. Time is of the essence and not having support available to assist on the weekends and/or after “banking office” hours is not beneficial for us as a small business. We work many hours behind the scenes and counting inventory after business hours when there is no customer traffic. Unfortunately not having support available to help when we are actually trying to use their software was problematic. It is unfortunate because I really wanted it to work and had high hopes for the possibility of what this software could do.
Our apologies for taking 32 minutes to respond to the support request. A complicating factor in this particular case was that the app was uninstalled 3 minutes after the support request was sent. While I’d love to be able to respond in under 3 minutes, I doubt such a standard is possible given the time it takes to read a request, gather information about the situation, consider a solution, and then write a response. For the report requested, I’m not sure why a statement about app fees would have been substituted. That’s the first time I’ve ever heard of such a thing happening. One possibility that comes to mind — we display a message auto-pay being disabled when the app is uninstalled. I’m thinking you may have been looking for a report regarding a count session, which is what most of our users need. To see this information, there first needs to be a finished count session on which to report. In this case, there was only one open count session, with only one counted item, and the count was never finished. You mentioned having to count after-hours when there is no customer traffic. With Cohub inventory’s “mid-count adjustment” feature, you can perform a count at any time. There is no need to bring in after-hours staff or close the business. All of us at Cohub have years of inventory experience, including retail, and it was unacceptable to us that a business should close or incur unnecessary expense just to know what’s actually sitting on the shelves. The mid-count adjustment system tracks outside transactions that will affect items you are counting, sales transactions being the most common. When the count is finished, we present you with a list of these mid-count adjustments for you to accept or reject. It’s a powerful feature that allows you to count with minimal impact on your operations. I’d love for you to give the app another go. If you do, please take a few moments to watch our Quick Start video on Youtube: https://www.youtube.com/watch?v=vMguI_QfGGU . It’s a short 8-minute overview of how our app works, the philosophy behind it, tips for making counting more productive, and how to use data from the app to investigate counts that aren’t what you expected. I wish you the best with your inventory counting, however you choose to proceed. Regards, —Steve
