Cohub Inventory Counting
Cohub is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the seamless and easy inventory process facilitated by the mobile app, which allows for barcode scanning and streamlined procedures. The responsive customer support provided by the app creators has also been highlighted as a strong point. However, some users have faced challenges with synchronization issues, delays in updating stock information, and a lack of communication from the support team. Additionally, there are concerns about the scanning process being slower than expected, especially when compared to using traditional methods like Excel sheets. Despite these drawbacks, the app has been praised for its helpful features like cycle scans, team collaboration, and reporting capabilities.
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Cohub makes our annual physical inventory seamless and easy to perform. The mobile app allows scanning barcodes to be a breeze, and the entire process is very streamlined and easy to follow. The response from the app creators with any issues or questions really makes this app an A+ for us as well.
I have experienced multiple issues with this inventory system. The synchronization process is unreliable, resulting in inventory discrepancies and delays in updating stock information. Stock take results are often not reflected in a timely manner, which impacts daily operations and inventory accuracy. I also attempted to contact their support team several times regarding these issues but never received any feedback or response. The lack of communication and support has been extremely frustrating, especially when dealing with problems that directly affect business operations. Overall, the combination of syncing problems, delayed stock updates, and the absence of customer support has made inventory management more difficult than expected.
There are many great features like cycle scans, having multiple team members join a scan, reversals, and other great to have metrics. However, it fails at its core use: scanning items. It allows for an external bluetooth scanner, or with a camera if you use an iOS device. Scanning is only possible via the product barcode and NOT the SKU. It does not allow rapid subsequent scans either, you need to confirm or adjust the quantity after each scan. This means you can't blindly scan products, you need to confirm on the device you use every time. Scanning using Cohub takes significantly longer than using an excel sheet with some handy formula;s that we import.
Hello Afura -- Sorry to hear of the difficulties. Fortunately, the app actually does support the things you mentioned. Wouldn’t be much of a counting app if it didn’t. Let’s go through them. Device camera scanning: We support both iOS and Android devices using their built-in cameras. We have thousands of users running the app on both flavors. Android does tend to have slightly more problems, but they’re still very rare and tend to be associated with very old models. If you're having difficulty using an Android, please send us some information about the model of your device, the OS version you're running, and what you’re experiencing. Rapid subsequent scanning: “Batch mode” scanning is how this is done. It lets you perform repeated scans without returning to the quantity change screen. Scan, hear the beep, scan the next barcode, repeat. It’s super fast. See this section of our Quick Start video: https://www.youtube.com/watch?v=vMguI_QfGGU&t=211s Scanning SKUs: The app does search SKUs. I just tested it myself, to be sure. Once a barcode is scanned, the app takes the decoded value and searches for it in both the SKU and barcode fields. Of course, either value needs to be in a barcode form to be scanned. The app's scanner won’t read normal text, like “SKU1357”, but will certainly read an encoded barcode representation of the characters in “SKU1357” and decode them. Give these suggestions a try. If they work for you, I hope you’ll reconsider your review.
CoHub went above and beyond helping us with our annual store inventory. Steve walked us through issues we were having on our Shopify end and he truly offered us responsive support 24/7. Absolutely recommend CoHub
This app saved us so much time and drastically helped improve our inventory counting process! The mobile app allowing staff to use their smartphones as a barcode scanner is a game changer. The customer service is also great; I got quick and helpful responses to my questions. The app works perfectly with Iphone, but Android users may face some problems on the mobile app. We only had three android users on our team, and all of them said that every time their phone screen shut off, the app would crash and would have to be reopened. Also, they all had to fully log in with shopify admin credentials, meaning they can't just click on the link and join the count for the location they were at, which is how the app is supposed to function. Once they work out issues with android this app will be perfect!
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