Local Route Disc Golf review for Cohub Inventory Counting
Dec. 22, 2023
It looks like the app is not being maintained. No updates since 2022. The app would not install on a new Samsung Galaxy S23, our standard phone for the business. So it was a waste of time even trying to test the app. There is NO clear documentation on compatibility, and surprised you have to use a small mobile app, and have no option to use the app through the browser. I am happy to update the review if there are acceptable responses by the developer.
Sorry to hear about the problems you’ve experienced. Your review here is the first we’ve heard about them. Support by product review isn’t the route most users choose for handling issues. We usually learn about problems through our in-app chat function or when users email us at [email protected] or [email protected]. Let’s start first with documentation — there’s an excellent 8 minute Quick Start video that demonstrates exactly how the app works. See the link below. Video and self-explanatory UI (user interface design) are by far the best form of documentation for an app like ours. It’s why we put links to the video in many locations throughout the app. I will say the video is a bit long in the tooth as we’ve added some functionality since it was published -- the very powerful mid-count adjustment, for example. But, the UI makes these updates pretty obvious, so a video update hasn’t been urgent. As for maintenance, we most definitely maintain the app! In fact, a developer is writing this response to you. We release improved code many times a month and as recently as two days ago for enhancing back-end performance. These continuous improvements don’t show up as major feature releases because, for the most part, our updates don’t require users to do anything additional on their end — uninstalling, reinstalling, rebooting, etc. Unfortunately, as I’ve just learned from you, making things less bothersome for our users is having the paradoxical effect of making it appear that we've abandoned the app. Nothing could be further from the truth! Browser support — Easy answer for that. Yes, there is. You can start counts, adjust inventory, download reports, invite users to counts, and more. You’ll find it right there in your Shopify Admin on the left-hand side of the Shopify Home Screen from the “Apps” link. Also, Browser functions are covered extensively in the Quick Start video linked below. Regarding Android support and the Galaxy S23: Our app definitely works on Android devices. It’s not the easiest OS us to support as there several different forks (varieties) in the wild. Being a small company, it can be difficult to code for all the variants. Samsung has a particularly unique version of Android that requires even more attention. That being said, we have tested the app on their Galaxy S20 5G and it works flawlessly. We’ll do some research into the S23. Hope that answers everything for you. We’d love for you to give us another try. Happy to work through the S23 problems with you -- if you’re having trouble, it’s likely others are, too. And, know that when you’re contacting our support you’re talking directly to the creators and developers who write the code. There are no non-technical types put between you and those who make cogs and sprockets. In fact, let’s make this even easier — send an email to [email protected] with your phone number and I’ll call you. I know it's a holiday, but I also know that accurate inventory is critical for folks, especially during this time of year. Regards, —Steve * Quick Start Video Link: https://www.youtube.com/watch?v=vMguI_QfGGU
