CollabPay: Multi Vendor Payout
The reviews for the CollabPay Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's great functionality, ease of use, and potential for automating payouts to collaborators. Users appreciate the intuitive dashboard, custom rate settings, and exceptional customer support provided by Ben, the developer. The app has been praised for saving time, improving transparency, and creating trust between collaborators. On the other hand, negative feedback revolves around issues with currency conversion, lack of updates, and difficulties in setting up payment methods like PayPal and Stripe. Some users have expressed frustration with the app's customer service, citing unresponsiveness and unresolved issues.
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Terrible customer service. We had more than 50 collaborators and paid for the highest membership. I had messaged the same issue multiple times always got different team members and my issue was never resolved. i do not recommend this app. We did provide examples for the team to investigate I was told their customer service emails and the platform got lost which is why I never received a message back.
Hello, Geometry Wholesale team! Thank you for taking the time to share your feedback. We're truly sorry that your experience with CollabPay did not meet your expectations, especially after trusting us with your business and choosing our highest-tier plan. We would like to kindly notice that our team made several attempts to investigate and resolve the issue by requesting additional details, as we were unable to reproduce the problem on our side. Unfortunately, we never received the information needed to continue the investigation. Our team would still be more than happy to work with you to investigate the issue and find a solution if you're willing to give us another opportunity. We remain committed to helping our merchants succeed and would welcome the chance to make things right. Best regards, CollabPay Team
quite tricky to setup, ui needs work, also i think it should be clearly stated that you cannot easily automatically pay collaborators out via paypal its not a feature on paypal by default you have to contact them and be approved, the alternative for payouts (stripe) is extremely complicated to setup. Also i am based in australia and i thought i would make the payouts in my collaborators local currency but the conversions dont work properly and instead its giving them my local total in their currency which is incorrect.
Hello Matik Design team! Thanks for taking the time to share your feedback — we really appreciate it. We’re sorry to hear that the setup process felt tricky and that the UI didn’t meet your expectations. We’re actively working on improving clarity and ease of use across the platform. We also understand that Stripe Connect can feel complex, especially for international setups, and we’re reviewing how we can streamline that experience as well. Regarding payouts to collaborators in their local currency from Australia, we know this can be confusing, and we’re working on providing clearer guidance and more flexible options in the future. Thanks again for your honesty — feedback like this helps us improve. If you’d like help getting everything set up, we’re always here to support you. Our support team is here for you 24/7. Kind regards, CollabPay team
This app has great functionality and even greater potential. However, since changing ownership in mid/late 2024, it seems to have been neglected. While the support team was always helpful, there have been no updates for almost a year now. Some features no longer work as expected, and several promised improvements (advertised on the main dashboard for almost a year) have yet to materialise. It’s a real shame, the original developer must not be happy :(
Hi, Life Apparel Co Thank you for your honest feedback, we truly value it. Please accept our deepest apologies for the ongoing issues and lack of communication regarding app's updates. We've escalated your concerns directly to our development team and will do our best to provide you the clear timeline for each of them as soon as possible. Thank you for patience and understanding. Best regards, CollabPay team
I've been having issues with currency conversion. My shop is in CAD and I'm doing payouts to a collaborator in USD. The app is calculating the amount based on the CAD value, and is doing the payout in USD without converting the value, resulting in overpayment. I've reached out several times to the support team and they haven't helped at all and are even ignoring my emails now Edit: I finally got a defensive email from you on August 7, when you noticed the 3-star review...I replied to your email earlier today with screenshots of the two follow-up emails I sent on July 22 and July 30 that you never replied to.
We're sorry that you've had such experience with our app. We would like to note that the very first and the very last message was received from you on 16/07/2025. Since then, we have not received any messages, all data has been checked - no other requests found. What concerns reported issue described in the review. Our team notified you that the issue is going to be addressed to our developers for further investigation. Currently, it is under development and we are working to find the resolution. You were also provided with a temporary solution. If you have any queries or issues you are currently facing with, please do let us know so we could provide you with proper assistance. We'd be glad to clarify this misunderstanding as soon as possible. Looking forward to your reply! Best regards, CollabPay team
This program is great. I have been using it to payout my collaborations with Non Profits and this makes it very easy to pay them out. Able to set custom rates for different tags. Really easy to use. Only thing that is a little complicated is the Stripe payment but once its all set up you shouldn't have to mess with it ever again. Customer service has been great and friendly. Recommend to at least try their product you wont be disapointed.
Hi Shirts For Vets, Thank you so much for the kind words and the 5-star review! We're thrilled to hear that our app has been so helpful. It’s great to hear that our customer service team has been helpful as well! We appreciate your recommendation and are so glad you’re enjoying the product. If you ever need any assistance or have suggestions for improvements, don’t hesitate to reach out. Thanks again for choosing us! Best regards, CollabPay team
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