CollabPay: Multi Vendor Payout
CollabPay - Automate Revenue Sharing & Vendor Payouts
Rating
4.0
feedback
24
chart
#2,423
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Aug. 7, 2025
I've been having issues with currency conversion. My shop is in CAD and I'm doing payouts to a collaborator in USD. The app is calculating the amount based on the CAD value, and is doing the payout in USD without converting the value, resulting in overpayment. I've reached out several times to the support team and they haven't helped at all and are even ignoring my emails now Edit: I finally got a defensive email from you on August 7, when you noticed the 3-star review...I replied to your email earlier today with screenshots of the two follow-up emails I sent on July 22 and July 30 that you never replied to.
We're sorry that you've had such experience with our app. We would like to note that the very first and the very last message was received from you on 16/07/2025. Since then, we have not received any messages, all data has been checked - no other requests found. What concerns reported issue described in the review. Our team notified you that the issue is going to be addressed to our developers for further investigation. Currently, it is under development and we are working to find the resolution. You were also provided with a temporary solution. If you have any queries or issues you are currently facing with, please do let us know so we could provide you with proper assistance. We'd be glad to clarify this misunderstanding as soon as possible. Looking forward to your reply! Best regards, CollabPay team