Perfect Stock review for Shopify Collective
Jan. 12, 2026
How to return the item to the supplier if the customer wants refund or return? Where the supplier shares the return label with the retailer, so it can be sent to the customer?
Thank you for the feedback! Return settings can be managed in the Collective app, under Settings -> Return policies. From there you can select whether you want customers to send the item back to you to then send to the supplier, or if you want suppliers to receive items back directly from the customer. It's up to you as the retailer. Also, if you choose for suppliers to manage returns, then the supplier will receive a notification in their admin once a return is requested. The supplier will then upload the return label to the order, which will make the label visible to both you and your customer. Hope this is helpful :)
