House Of Avana review for Shopify Collective

So far we like the smooth experience. However, the main fears that give us jitters are: - There is no way to contact Collective directly. - Some suppliers do not respond to emails on time when a product query comes. This results in loss of sales. - Returns are handled by Collective, but when we want to stop returns and give the customer a convincing response to avoid the return, it is impossible as neither the suppliers respond nor Collective.