Coming Soon Pre‑Launch Builder

It was working great initially. Now its back to the Shopify template which is NOT what I want my clients to see. Have gone back into the app to reset back to what I created and its not showing up...I didn't know this until a friend of mine visited our site and screen shot to me what she saw. So I'm not sure how long I've been paying for a service that was essentially not working. So update. Not sure if this going through or not, but its not letting give the 2-3 star rating I want. REVIEW UPDATE: The customer service person quickly responded to my concerns after writing this review and was able to help me to trouble shoot my issue. The main thing is to make sure you DISABLE the password feature in SHOPIFY. Their program will work. Thanks for your help!