PreCom ‑ coming soon preorders
The reviews are broadly positive about the app’s core “coming soon” and pre-order functionality, with many merchants saying it is simple to set up, easy to use, and effective at launching products on a schedule or previewing upcoming items. Support is one of the strongest recurring positives: reviewers frequently praise the team for being fast, friendly, professional, and willing to help with theme adjustments, customizations, and troubleshooting, often resolving issues within hours or a day. Several merchants also note that the app works well with custom themes or page builders and can save time by automating launch workflows. The main negative feedback centers on reliability and inventory/order handling, especially around pre-orders and coming-soon settings. Some reviewers report serious issues such as overselling, inventory being set to “not tracked,” customers being able to purchase through other channels or the Shop app, and launch timing not behaving correctly. A smaller number of reviews also mention missing features like order tagging/tracking, limited customization, occasional display/alignment problems, slow saving, or difficulty reaching support. Overall, the app is valued for its simplicity and responsive support, but merchants using the pre-order features are advised to proceed carefully because inventory and sales-channel behavior can create costly problems.
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Using "coming soon" feature somehow turned on the "sell when product is out of stock" option on my listings, costing me a lot of credit card fees and frustrated customers when I had to refund the orders, since I sell one-off items. This happened on two of my product drops.
Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.
The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.
Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.
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