Rating

4.3

feedback

93

Reviews

chart

#2,287

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    8%
  • Less than a month
    35%
  • Less than a year
    39%
  • More than a year
    13%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its coming soon button feature, ease of use, and quick customer support. Users appreciate the app's ability to help with pre-order campaigns, customization options, and seamless integration with their online stores. However, there are also negative reviews highlighting issues with the pre-order element, such as overselling due to inventory not syncing, orders being placed on hold without a clear solution, and customers being able to purchase coming soon products through different sales channels. Some users also mentioned timezone-related problems and difficulties in tracking orders after sales. Overall, while the app has its strengths, users are advised to proceed with caution and be aware of potential issues with the pre-order functionality.

Highlights

Mixed feedback with positive and negative aspects highlighted
Praise for coming soon button feature and ease of use
Quick and helpful customer support
Issues with pre-order element leading to overselling and inventory syncing problems
Concerns about timezone-related problems and tracking orders after sales

Rating Breakdown

  • 5
    83% (77 ratings)
  • 4
    9% (8 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    6% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 18, 2025

Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.

Store

Ambela

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Oct. 21, 2024

So helpful and quick to respond! Great experience thus far!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.

Store

Indyeva

Using app

2 months

Total reviews

10

Average rating

4.9

5 / 5 Share

June 12, 2024

We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2024

Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.

Using app

15 days

Total reviews

3

Average rating

5.0

All reviews

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