PreCom ‑ coming soon preorders for Shopify

PreCom ‑ coming soon preorders

Create PreOrder and Coming Soon products. Process backorders.

Rating

4.4

feedback

90

Reviews

chart

#8,393

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    6%
  • Less than a month
    26%
  • Less than a year
    42%
  • More than a year
    22%

Reviews Summary

The reviews for this Shopify App are generally positive, highlighting the excellent customer service provided by the support team. Users appreciate the quick responses and efficient resolution of issues. The app is praised for its ease of use and effectiveness in managing pre-orders and 'coming soon' products. However, there are some concerns raised by users regarding inventory tracking issues and potential bypassing of release dates. Despite these drawbacks, the majority of reviewers find the app valuable for their online stores and recommend it for managing product launches and pre-sales effectively.

Highlights

Excellent customer service and quick support responses
Ease of use and effectiveness in managing pre-orders and 'coming soon' products
Concerns about inventory tracking issues and potential bypassing of release dates

Rating Breakdown

  • 5
    83% (75 ratings)
  • 4
    9% (8 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    6% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 12, 2024

We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2024

Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.

Using app

15 days

Total reviews

2

Average rating

5.0

1 / 5 Share

March 23, 2024

would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.

Using app

12 months

Total reviews

2

Average rating

1.5

Developer Reply

Hi, Thank you for your review. I looked for the support email from you and it looks we haven't received any message regarding the issue. We are always here to help and it's best to contact us as we quickly respond to any issues. You've used the app for 1 year and apparently there were no issues before. I suspect that it was only a browser cache and clearing the cache would solve it, but we would need to investigate. Please remove the review as we didn't even had a chance to help you. Thank you, Kind regards, Magda

5 / 5 Share

Feb. 17, 2023

Easy to start with, not using the pre-order functionality yet, only the coming soon feature which does exactly what we need. There were some minor alignment issues, which were swiftly and adequatly handled by support.

Using app

1 day

Total reviews

5

Average rating

5.0

4 / 5 Share

Jan. 12, 2023

We found a pretty big flaw in this app, making it surprisingly easy to bypass (ie you could as a visitor buy products before release date with a few simple html hacks) HOWEVER when we made the app developer aware, they fixed this bug. Great work.

Using app

About 1 month

Total reviews

3

Average rating

4.7

Developer Reply

We are very sorry if you experienced any problem with the app. Our support team is here to quickly help in case of any issues. We noticed there was an issue. We have fixed it and now the ”coming soon” item is removed from the cart automatically if anyone manages to add it. Please check and let us know if you need any further assistance.

All reviews

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