PreCom ‑ coming soon preorders
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its coming soon feature, ease of use, and excellent customer service. The app is commended for helping with pre-order campaigns, customization requests, and seamless integration with various themes. Users also appreciate the quick response times and helpfulness of the support team. However, there are some recurring negative themes in the reviews. Some users experienced issues with the pre-order element, such as overselling due to lack of inventory sync and difficulties in removing orders placed on hold. There were also concerns about the app automatically setting items to 'inventory not tracked' and allowing purchases on other sales channels. Support responsiveness and functionality improvements were suggested by users to address these issues.
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Using "coming soon" feature somehow turned on the "sell when product is out of stock" option on my listings, costing me a lot of credit card fees and frustrated customers when I had to refund the orders, since I sell one-off items. This happened on two of my product drops.
Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.
The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.
Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.
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