Commentify: Customer Comments
The Commentify app has received mostly positive reviews from users. Many appreciate the app's functionality, including features like collapsible threads, markdown formatting, image upload, and the ability to auto-email commenters when someone replies. Users also praise the excellent support provided by the Commentify team, mentioning quick response times and efficient solutions to issues. Some users have highlighted the ease of use of the app and the helpfulness of the support team in meeting their business needs. However, there are a few concerns raised, such as the requirement for commenters to log in, which can create friction against engagement. Some users also wish for more customization options within the app.
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One of the best comment apps, but with one caveat: commenters must log in (via Shop account or email). Clicking "add comment" opens a new tab prompting user to log in to your store. You could enable the anonymous option, but they won't get reply alert emails if don't login/register. This increases friction against engagement. However, I like: -Can use with FlowMail (from same dev) and Shopify Flow to auto-email commenters when someone replies. (new feature Feb 2026) -Supports collapsable threads, markdown formatting (hyperlinks, bolding, etc), image upload, upvote/downvote. -Supports import/export comments. Though import is handled by dev and costs $49.99 one-time fee. Some other apps allow importing CSV at no cost, but you'd need to format it correctly yourself.
I'm using tons of apps, but it's the most complete and quick response. Thank you so much
Thank you for the 4-star review! We're glad to hear you've had a positive experience. If there's anything we could improve or add to make it a 5-star experience for you, we'd truly appreciate your feedback. Your input helps us make the app better for everyone. Thanks again for using Commentify!
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