Commentify: Customer Comments
The reviews are overwhelmingly positive, with many merchants praising Commentify’s responsive and helpful support team. Several reviewers mention that the team quickly resolves issues, implements requested features, redirects broken links, and even helps with migration tasks such as transferring existing Shopify comments into the app. Users also describe the app as easy to use, complete, quick, and seamless, with a user-friendly interface and strong functionality. A few reviews specifically highlight that the app meets business needs quickly and that support often goes above and beyond expectations. The main negative feedback centers on the login requirement for commenters, which some users feel adds friction and may reduce engagement. One reviewer notes that anonymous commenting is possible, but it limits reply notification emails, making the tradeoff less ideal. There are also minor concerns about customization options and the cost of certain services, such as paid import assistance. Overall, the app is viewed as reliable and feature-rich, but with some usability and engagement tradeoffs tied to its commenting workflow.
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I was forewarned about the fact that my customers would have to log in (thanks to other Commentify users). So I'd already added that note in my templated note above the comment field. However, I had difficulty getting the comments field to work. Turns out Shopify has discontinued the template I use -- a discussion for another day. I was up against a deadline, and despaired. Commentify tech support came through for the win! I couldn't be more pleased! Thank you, thank you!
One of the best comment apps, but with one caveat: commenters must log in (via Shop account or email). Clicking "add comment" opens a new tab prompting user to log in to your store. You could enable the anonymous option, but they won't get reply alert emails if don't login/register. This increases friction against engagement. However, I like: -Can use with FlowMail (from same dev) and Shopify Flow to auto-email commenters when someone replies. (new feature Feb 2026) -Supports collapsable threads, markdown formatting (hyperlinks, bolding, etc), image upload, upvote/downvote. -Supports import/export comments. Though import is handled by dev and costs $49.99 one-time fee. Some other apps allow importing CSV at no cost, but you'd need to format it correctly yourself.
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