Commentify: Customer Comments
The reviews for the Commentify Shopify App are overwhelmingly positive, with users praising the app for its ease of use, quick response times, and excellent support from the team. Users appreciate features like collapsible threads, markdown formatting, image upload, and the ability to auto-email commenters when someone replies. The app's support team is highlighted for going above and beyond to assist users with any issues or customization needs. However, some users mention a slight drawback where commenters are required to log in, which can create friction against engagement. Overall, Commentify is highly recommended for its functionality and exceptional customer service.
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One of the best comment apps, but with one caveat: commenters must log in (via Shop account or email). Clicking "add comment" opens a new tab prompting user to log in to your store. You could enable the anonymous option, but they won't get reply alert emails if don't login/register. This increases friction against engagement. However, I like: -Can use with FlowMail (from same dev) and Shopify Flow to auto-email commenters when someone replies. (new feature Feb 2026) -Supports collapsable threads, markdown formatting (hyperlinks, bolding, etc), image upload, upvote/downvote. -Supports import/export comments. Though import is handled by dev and costs $49.99 one-time fee. Some other apps allow importing CSV at no cost, but you'd need to format it correctly yourself.
I'm using tons of apps, but it's the most complete and quick response. Thank you so much
Thank you for the 4-star review! We're glad to hear you've had a positive experience. If there's anything we could improve or add to make it a 5-star experience for you, we'd truly appreciate your feedback. Your input helps us make the app better for everyone. Thanks again for using Commentify!
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