Tinkering Paws® review for Complianz GDPR Cookie Consent
June 23, 2025
The App was working fine, before their upgrade to "Complianz". Now it is... - not loading at all when using Brave Browser - not loading the appearance panel when using Edge Browser - still showing the old app, when visiting our store, although it should be showing the new one I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy. According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider." In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.
Thank you for your review. I'm sorry to hear you encountered issues while using our app. Regarding the browser-related problems, it's worth noting that Brave tends to block many third-party services by default, which may affect functionality. As for the issue with your cookie banner not updating, this can be resolved quickly, and we're more than happy to take care of it for you. However, we do require a signed waiver before we can access your store. You mentioned the section about "requesting exceptional support" in the waiver. We understand that the wording might sound unusual. It simply means that we're offering hands-on assistance by directly accessing your store to resolve the issue, rather than guiding you through the steps via email. If you’re open to it, we’d still be very glad to help and get everything running smoothly for you. Thank you again!
Complianz Cookie Banner for Shopify | GDPR & Consent Mode