Tinkering Paws® review for Complianz Consent

The App was working fine, before their upgrade to "Complianz". Now it is... - not loading at all when using Brave Browser - not loading the appearance panel when using Edge Browser - still showing the old app, when visiting our store, although it should be showing the new one I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy. According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider." In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.